IT Project Manager (Current Employee) – Tampa, FL – November 16, 2017
Good company history and brand however, poor management for setting future direction. Management is too concerned with either micromanagement or ignoring you. They do not manage or plan ahead. Typical day is being ignored by mgt, or going to meetings with too many people who have little knowledge of the issues.
Customer Service Representative (Former Employee) – Dearborn, MI – December 13, 2017
Not flexible with hours Management is horrible Constant mandatory overtime at last minute notification Doesn't pay good money No room to move to other departments Constant monitor even when going to restroom Favoritism from management Not willing to be flexible when have emergencies Vacation time is limited.Company blackout dates before able to apply for days
Licensed Personal Lines Insurance Agent (Current Employee) – FL – November 28, 2017
AAA strives to be the cheapest company in the industry. This means they do nothing to promote the brand. No marketing. This means that they expect their agents to generate all leads on their own. They only provide you with a list of customers they already have which can be difficult since they want you to generate new business from non existing customers.
Company pays considerably less than others in the industry, especially on renewals. Company also shows they care little about their employees keeping them until the last possible minute during hurricanes making it impossible to evacuate.
Easily the worst company I have worked for in the insurance industry.
Customer Service Representative/Call Center (Current Employee) – Grand Rapids, MI – September 14, 2017
I like working here, however your work life balance is the hardest part. One day it could be slow and you have the option to go home and the next day it's crazy busy and your day off gets taken away. Unless you want to wait 5 years for weekends off you work every weekend. I wish they'd consider rotating weekend work then this job would be love!
ERS Call advocate (Current Employee) – Heathrow, FL – August 25, 2017
The night/evening shifts do not have any support from the supervisor or manager on duty during those hours. It appears that after 10 pm, there are no more floor walkers to help and therefore noone else is around that could assist you when you need help.
A lot of nice people and employees get fed from time to time
Customer Service Representative (Current Employee) – Dearborn, MI – August 1, 2017
Aaa is a decent place to work for, managers could be a little more helpful, absence request are not flexible, co workers are friendly, would recommend this job to some one who likes to talk on the phone
Business Consultant (Current Employee) – Dearborn, MI – August 1, 2017
I have learned a lot working at AAA but I am very disappointed in the inter workings of the company. I do not know why they even have a job board, everything is pre-determined. Management (supervisor and director level) does not progress you or develop you. They hold you back. The best thing about eh company is the new CEO and the changes he is making I look forward to more in regard to leadership and corporate culture. It is not a company that allows work like balance.
Dress for your day and new CEO
Need new management - supervisor and director level
challenging at times.. very busy during summer and winter months/holidays
Customer Service Representative (Former Employee) – Nashville, TN – July 24, 2017
During a normal day a representative can get up to 50 calls. Have to be patient and quick thinking. Management is great and try their best to help you succeed. Hardest part of the job can be finding people who dont know where they are and are hard to communicate with.
Customer Advocate I ERS (Former Employee) – Dearborn, MI – March 28, 2017
I really enjoyed working for AAA but the micro mgt from the floor supervisor did not make work an enjoyable experience for me. I also had very little to no time for my family...and if you wanted to work a certain shift or schedule you'd have to have "seniority" or in other words its all about who you know. Overall the minor kinks with this company I'd give it a 3 out of 5.
set schedule and nice pay check
lots of micro management and little to no time for your family
Customer Service Advocate (Former Employee) – Grand Rapids, MI – March 1, 2017
A typical day, get there before your shift to open all the programs you need. Start right on time or you are late. Come in to find out you must stay late after your shift. During high call volumes, they will shorten your 15 min breaks to 5 mins, 30 min lunches get shortened to 15 mins and don't forget you have to work 2 hrs later than normal also.
Automotive/Service Technician (Former Employee) – Atlanta, GA – February 28, 2017
Was hired in after the district manager found my resume on Indeed.com and resigned after about three months after what I was able to earn was far less than the salary requirements listed on my resume. The shop was clean and spacious but was stocked with tools and equipment that were below par for an automotive repair facility. Here you'll be working with a support staff (service advisers, lube techs) that came over from Pep Boys.
Leadership is stuck on mailing out free oil change coupons leading to technicians spending a significant amount of time performing free multi point vehicle inspections for no pay, unless something sells, AND requires the technician to enter the inspection result into a overly complex and antiquated IT system with 2 PC's (3 if you count the Alignment machine) in a shop for 6-8 technicians and lube techs.
At the location I was at we suffered from a lack of cars to work on and I would frequently run out of work to do by 2pm and either going home early or sitting around hoping a tow truck would drop off something to work on. Pay rate was comparable to a single line dealership while requiring knowledge and tools to repair all makes and models