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Automated Health Systems
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42 reviews

Automated Health Systems Employer Reviews

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Productive
Enrollment Broker (Former Employee), Milwaukee, WIOctober 9, 2014
Pros: fast pace
Cons: no benifits
My typical day at work would consit of me answering calls regarding health insurance. As an Enrollment Broker we provided proactive outreach services. I educated and enrolled eligible enrollees into PCCM Programs. Ensured enrollees understood the role of Primary Care Providers (P.C.P) and assisted them with PCP selections. I also, provided information – more... and scheduled eligible enrollees for preventive exams and maintained a log of all activities. – less
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I really enjoye\d working for this company.
Customer Service/Data Entry (Former Employee), Pittsburgh, PASeptember 21, 2014
I worked for the company for over 18 years...I loved my coworkers...the owner was a wonderful man.
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Productive & great place to work.
Driver (Current Employee), Tallahasee, FLSeptember 15, 2014
Pros: recognition; invested in employees; outside of work activity
Cons: short of hours;
Automated Health Systems is one of the best jobs I have ever had. It delivers a very professional environment. All around great job to have as a student!
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Comforting and Productive Company
Choice Counseling Supervisor (Current Employee), Tallahassee, FLSeptember 12, 2014
I feel fortunate to be part of the AHS team. It is comforting to be working for a company that has such a strong, measured history of growth.
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inbound call center
Helpline Enrollment Specialist (Former Employee), Milwaukee, WIAugust 28, 2014
Inbound & Outbound call center
enrollment into medicaid HMO's for the State of Wisconsin. Answered questions regarding the benefits in the HMO and help choosing the correct HMO for that family.
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500 person call center with a mixture of nationality's because of different people needing Medicaid.
Lead Choice Counseling Specialist (Current Employee), Tallahassee, FLAugust 5, 2014
Pros: hour lunch
Cons: stress level
A typical day at work, I come in do my paper work and assist agents with information on Medicaid policy's and irate callers. The job actually is not hard but dealing with stressful calls by people who wont let you assist them could fall in the hard category, but it is rewarding when you calm them down and get them the assistance they require. The most – more... enjoyable part is helping people get the Plan that fits them most. I am in management and we have Leadership training that assist a great deal and I have learned to be a better leader through these programs. – less
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Flexible job
Customer Service (Current Employee), Columbus, OhioJuly 22, 2014
Pros: flexibility
Cons: pay
Great atmosphere. Compensation isn't great, but it is flexible and a fairly nice environment.
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Call center job
SMMC Call Center Specialist (Current Employee), Tallahassee, FLJuly 22, 2014
Pros: helping clients
Cons: contract job
Easiest job ever, enjoyable, typical call center job, co workers were friendly
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Good Pay and Benefits. Nasty Game of Health Care
Choice Counseling Specialist (Former Employee), Tallahassee, FLJuly 21, 2014
Pros: pay, benefits, hours, mostly easy and stress free
Cons: can conflict with your morals, personality and conscience
The pay and benefits were good. Hours not to rough. Get most government holidays off. Easy Job, on many days the call volume was not overwhelming. But..... if you do a lot of research on health care and it begins to bring a battle to your conscience. Its like a rabbit hole effect.
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Healthcare Managment
Supervisor (Former Employee), Schaumburgh, IL.June 16, 2014
Pros: salary based- flexible hours- travel
Cons: field based technologies
I enjoyed this salary based position which included travel throughout the state of Illinois.

This company held the contract for the PCCM program for the state of Illinois. This position required intense travel and educating all State healthcare agencies of upcoming changes with the healthcare reform.
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Loved working for Automated Health Systems!
Certified Choice Counseling Specialist (Former Employee), Tallahassee, FLJune 10, 2014
Excellent and wonderful pay, benefits, scheduling, training, everything! Loved everything about this company!!
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fun customer service job
Customer Service Representative (Former Employee), schaumburg ilJune 9, 2014
answer phones both in english and spanish
enroll patients with pcp
remind parents of well child viists for kids
at times train new employees
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New expierence
Primary Care Case Manager for IL Medicaid (Former Employee), Schaumburg, ILMay 7, 2014
I learned a lot about Medicaid and the benefits. I got along very well with my coworkers and managers.
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Steady employment
HMO BadgerCare Enrollment Specialist (Current Employee), Milwaukee, WIApril 22, 2014
Working at this company has afforded me the opportunity to learn about the medical field.
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Great college job, no room for growth
Medical Billing Specialist (Former Employee), Bellingham, WAMarch 25, 2014
This is a tiny company run by a family. If you fit into their group then you will have a lot of fun working there and will learn a lot as well. If you don't fit in...you won't last. Makes sense when everyone sits in the same room though. Great option for getting into healthcare, but anyone would out grow it within a few years.
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productive
Choice Counseling Specialist (Former Employee), Tallahassee, FLMarch 19, 2014
it was a great environment to work, the coworkers were awesome to work with, supervisors were understanding. The job was stressful, you get calls afters calls, and you cant take a break you have to keep answering the phones non stop.
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Horrible place to work
customer service All Kids Program (Former Employee), Schaumburg, ILJanuary 15, 2014
Pros: non
Cons: horrible place. harassment should never be tolerated.
I thought this would be a good job because it was close to home. They fired our floor manager and for the longest time we had no one. Then my coworker who sat next to me started verbally harassing me and the people above our old manager refused to move me. I had emails proving this girl was harassing me and making racial comments and no one cared. I – more... left because I feared for my safety. – less
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10 Reasons You Should Keep Looking
Field Choice Counselor (Former Employee), Jacksonville, FLOctober 31, 2013
Pros: bi-weekly pay, company car
Cons: everything else
1. The position description was misrepresented at interview.
I was given the impression that this was a Social Services directed job. When I get there, it's more sales with quotas and cold calling.

2. Inadequate Training
No one in the training department really knew what is done in the Field, and can therefore not tell trainees anything about what – more... skills they need on the job. When management is asked for additional training, it's brushed under the rug...until it becomes a problem for them.

3. Incompetent Management
Immediate management is blatantly incapable of leadership. Simple decision making skills were not even detectable.

4. Ineffective Communication
Management uses the "impeccable" telephone system we remember from the elementary school playground to relay communications. The manager tells the supervisor, who tells the staff. Since the supervisor is incapable of effective communication, faith in the message is skewed at best. I'm sorry, but effective corporate communication consists of much more than a monthly teleconference. Management speaks of an open door policy, but makes one feel a complete bother when one does reach out to them.

5. Bullying
One management team member strong arms staff into doing things by constantly hanging your job over people's head and using strong, profane, downright offensive language. The other screams and yells to get things done.

6. Mass Confusion
Don't misunderstand the work from home aspect. Everyone is clear on what is to be accomplished, but there are never any plans on how to accomplish anything. So devising a plan for yourself is difficult.

7. Travel is actually worse than initially disclosed.
In the interview, it was said that travel would be no further than three hours away with 30 days notice. It's actually more like anywhere in the state, with two weeks notice. Then shortly before the scheduled departure date, everything changes. Either the trip is cancelled altogether or a totally different destination is given.

8. Absolutely no chance of upward mobility
There are no places to move up to in this company. And it seems that corporate favoritism is greatly involved in one's ability to transfer.

9. Ill prepared in the field.
There are never any of the charts and documents needed to educate anyone effectively. Things change in different areas, and we never have anything to rely on to teach properly.

10. Work/Life Balance not a part of the job.
You would be expected to be on call, constantly connected to the job. But of one does stay connected by keeping the phone on, one should expect after hours calls, and dings from emails coming in at late hours. Expenses and family situations mean nothing when you are sent of to wherever they want to send you. If you are looking for stable placement with effective management who has plans in place, this is not the place for you. – less
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Comfortable Atmosphere
Medicaid Enrollment Counselor (Current Employee), Columbus,OHIOOctober 17, 2013
Me and my co-workers exchange phone experience, we laugh,talk and get along. we have weight challenges and wellness events.
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Friendly atmosphere with respect to employees as well as customers
Mailroom Clerk (Former Employee), Schaumburg, ILSeptember 6, 2013
Pros: great atmosphere
As a part time employee, I found the staff at both the Schaumburg and Pennsylvania (corporate) office to treat their employees with the upmost respect. It was not uncommon to see an supervisor reach out to its employees for input or assistance with a certain project. I have the highest respect to the total staff of Automated.

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