Automated Health Systems Employer Reviews

This Company is weird. You are supposed to help patients find doctors. They have no resources or doctors. It is very stressful to work here if you care about people. Managers/ lead CSR are clueless and all have different answers for a any given situation. They are very vindictive and their policies are terrible. They decided to get rid of most people – more... by making up rules so they can hire new people and pay less/ cut hours. Most managers can not even spell correctly. – less

This is a great company to work for. The hardest part of the job I would say is some of the types of calls we received. It can get extremely stressful at times.

I like helping patients and enrolling them with their Primary Care Provider. I would educate the patients about their case. The management is very good. We have good leaders that will help you in anyway that they can.

Medicaid in general is a tough subject in America. Automated Health Systems employees and management is at the core very patient, friendly and knowledgeable in this field. A typical day is managing over sixty client accounts and that can vary from changing doctors with the card to changing plans as well. I've learned about the Medicaid population and – more... how the system works in general. Management is supportive and the hardest part of the job is giving a hundred percent to sixty cases a day, it can be very tiring. – less

One of the best employers to work for. they provide a good opportunity for promotion

AHS is a friendly environment for employees. A lot of the supervisors and leads are helpful and genuinely care about your well being. The job offers programs for employees to participate in along with other incentives. They have a group called "The People's Group", that represent the voice of the employees. This group also supplies activities like raffles, – more... community service/volunteer programs and coloring,crossword, bingo and other games for employees when the call volume is low to keep employees entertained. – less

A typical day for the supervisor includes managing a high volume call center. Scheduling breaks, lunches and time off requests. Speaking with clients who are enrolling into a state funded medical program. It I have been fortunate to learn a great deal about the medicaid industry. The staff and management is always friendly and available.

This was a easy job. I took calls from clients that were trying to find themselves a primary care provider. It was a very easy job. My co-workers were very friendly.

Assist our customers with the highest standard of care. I have learned that the State of Illinois has a very diversified population. I have found management to be helpful. I believe most employee's are committed to team work. The hardest part of my job is turnover of employees. The most enjoy I receive is satisfying our callers, and staying within the – more... guidelines of my job description. – less

I worked for this company for 2 years. I always received good reviews and then out of the blue one day I was terminated because they said that I wasn't letting the phone ring enough times on outbound calls. That is interesting, because a week before I was fired I indicated to my manager that I intended to take my full maternity leave-I was 7 months – more... pregnant-after 2 years of me showing up and working and being amiable, they threw me out in the street without batting an eye...Think that I am just a bitter person? Think again- Many of my peers had the same or similar things happen to them. They were wrongfully terminated because they were in the hospital and even though they provided the correct documentation, they were terminated and many other cases like this exist against this company. Save yourself the headache and keep looking for a job. – less

The human resorce and personal and the managers of this job were great they understood my father being sick and my leaving the company. They helped me in whatever i needed. Health care is a fast paced envrionment and it changes all the time so we had to be ready for every day up-dates. The most enjoyable part of the job is knowing you have helped some – more... one get the medical benefits that meet them or thier families needs. – less

Overall its a great place to work. Co workers are friendly. Managment team really helps out

We where contracted by the state to answer calls inbound/outbound for The Dept. Health Services of Illinois.

A typical workday consists of outgoing calls to clients to help them set up their medical homes, get them situated with an overview of which department can do for them as the need for assistance arises.
What I have learned is multi-tasking and how to take control of problem situtations.
Mangement is very good and keen on helping us to create and employ – more... new and better ways for us to perform our jobs.
My co-workers are like family. – less

Very structured work environment with great room for advancement. Friendly staff.

I learned a lot about Medicaid. Busy days and you can't get away from your desk even just to take a break.

Automated is a wonderful company to work for! They care about the person you are.

This is an intense work environment but with a very supportive support system.

I appreciate this com[any for hiring me with no prior administrative experience and I had some great times working with this company. In my opinion this company's management don't have great management skills at all.

I have worked at Automated, for 1 year, and 4 months, and am still waiting for the possibility of going full time, which unfortunately, does not seem to be in site for me, or anyone else. While, I like my job, and like being able to help others, I am attempting so hard to find another job, that can offer, room for advancement, benefits and full time. – more... Also, I was hired, as a customer service representative, not an interpreter, and yet, they have bilingual customer service representatives, working as interpreters, but not paying them for it. – less