Cons: employees, management, values.
Management was very forward, blunt, and hurtful. If a problem risen with customers, you were forced to take care of the situation on your own. For example; I customer dropped their vehicle off for warranty repairs, well after taking the necessary part(s) off the technician had not had the proper parts to complete the repair. The vehicle at that time would not be drivable or safe to try. So I went to my manager, whom has to authorize everything in any situation. I asked about possibly putting the customer in a loaner vehicle, My manager became irate. He then called the technician in the office were we had been talking and asked us both " whose paying for the loaner car for the customer?" The tech and I just looked at each other, unsure if we were supposed to answer. Needless to say, I payed for it, only to make it right for the customer.