Pros: retirement plan, 401k, healthcare, fleet vehicle for personal use, work from home office.
Cons: extensive driving, inconsistency of work locations, company does not pay for toll roads, which is a daily necessity and has become quite expensive as of recently
All work activities for the day are automatically sent via email or provided by dispatch, if and when necessary. The job will entail for me to meet with insured's, claimant's and /or body shops in order to assess damage and negotiate repairs as well as contacting member to advise of scenario and issue payment(s) as necessary and provide repair process and expectations. I have learned to listen closely to people's concerns first, then provide assistance on how to better assist member. I have a manager, but the position requires self-management, organization and interpersonal skills and self-motivation, because you are required to work independently and make decisions that are coincide with company policies. Interaction with management is minimal and is usually commenced by myself when the situation may arise that requires further assistance that may be beyond my capacity to provide. My co-workers are some of the best folks I have worked with, but as mentioned previously, direct interaction is minimal and most contact is done via email or phone. We work closely together to determine what is the most conducive way to complete a days work due to somewhat heavy workloads. The greatest challenge in this position as of right now, is the geography of work locations. It is very challenging to complete work in an 8hr day due to windshield time. This is due to relocation of waypoints for certain individuals such as myself and having to travel well beyond my geographical location to get to where these activities/assignments are located. I receive gratification when I know that I have been able assist a member with resolving issues regarding their loss and seeing their response to my sincerity in providing assistance. I enjoy the interacting and communicating with people on all levels, particularly if I can provide them with legendary service.