Receptionist (Current Employee) – Audi Willow Grove – May 22, 2017
The company is growing so fast I can't keep up. I'm very surprised to see the negative reviews, Of course we have so many positions and locations that I can't vouch for others' opinions, but I wouldn't want to work anywhere else. We must have all the great managers, because they really are appreciative, thoughtful, and always there to help you if you need it. Laughter goes a long way in helping manage stress, and there is always laughter in our dealership. Everybody in management gets along exceptionally well and there is no backstabbing. They feed us constantly, have employee appreciation days where they give out gift cards or maybe sports memorabilia, restaurant certificates, etc. We have barbecues for lunch in the summer and a picnic bench for the nice days. Sometimes the ice cream truck comes by and we are all treated to whatever we want. Or there are pretezels or bagels in the lunch room for us. The company's values are very accepting and open-minded when it comes to diversity, and that is a wonderful thing. We get involved with Habitat for Humanity, food banks, shoe drives for those in need. We contribute to the United Way. You may individual choose where you want your donation to go so we try to keep it in our own community. I could go on and on. It's a great company. I don't know anyone who wouldn't like to make more money, but when your states' minimum wage is $7.50 an hour, I think that is where the problem lies. Fix our Government's mentality and we would all be making more money. You can't blame the company for that. The company does a lot of giving backmore... to the community. We get involved with Habitat for Humanity, food banks, shoe drives for those in need. We haver bake sales, We contribute to the United Way, but may choose where you want your donation to go, so we try to keep it in our own community. I could go on and on. It's a great company.less
Title Administrator (Current Employee) – New Jersey – December 3, 2016
While the organization is a secure organization that has achieved exponential growth, consistently. If you are a minority seeking to move up within the organization, your opportunities are extremely limited. Where it once was those who did well and knew their jobs received promotions, it is now geared toward whom you know, rather than what you know. They like to say that if you do more work, promotions are possible but often promotions are for a select few.
Advisor (Former Employee) – Mount Laurel, NJ – September 20, 2016
Glorified secretary with managers and two-faced coworkers breathing down your neck. You will not advance unless you can play the manipulation game and are happy to walk all over those around you. Promotions aren't based on experience or job performance ... Nope! You have to have an 'in' or suck up very good. No experience necessary for management. Oh, pay isn't rewarded based on experience or job performance either. Good luck.
Free food - oh wait, that's gone ... Get to leave at the end of the day (actually end of call your on).
Going to this place, management experience, pay vs. Experience/education, nepotism, favoritism. 5min per day personal time to urinate, NO more or else!!!!
Client Services (Former Employee) – Mount Laurel, NJ – August 9, 2016
This is a great job for entry level employees, but once you get near or into management, the culture changes. Managers are back-stabbing and don't work together. One Vice President has a penchant for hiding in the stall in the men's room and then telling others what he heard. So childish. Job security is poor. If someone in management doesn't like you, they find a way to get rid of you and HR has no backbone to intervene. Also, management is almost exclusively white male. Diversity is not embraced.
The cost of benefits is really high. Senior management keeps touting what a great job they are doing and how much money the company is making and then they charge us a crazy amount for our health insurance.
The work environment is really nice and well maintained, headquarters has a great cafeteria and there is a small bonus every year for all employees.
Micromanaging supervisors, cost of health insurance, no advancement opportunities for women or minorities, in-fighting in management.
Resource Center Technician (Current Employee) – Grapevine, TX – July 1, 2016
Beats turning wrenches. After the first two weeks taking calls you'll sit back and ask yourself "Ugh! Is this what I want to do and how I want to be treated the rest of my life"?
Watch yourself as everything you say or do is being recorded and listened too regularly. You will be eaves dropped on all the time, spyed on all the time, constantly monitored.
If one of your callers complains your gone. No questions asked, just whisked out the door. Remember that everything you say or do is recorded so don't expect to get unemployment when they escort you out.
A desk, air conditioning
Very short breaks. Spyed on. Conversations recorded and listened to.
Good place to work where everyone feels like family
Client Administrator (Current Employee) – Mount Laurel, NJ 08054 – April 25, 2016
A typical work day consists of interacting with clients and coworkers in providing top notch customer service. I have learned that building relationships is the most important part of being successful in business. The management team is very supportive and understanding of my needs as an employee and always find time to speak one on one with me. My co-workers are like family and I feel as though I can always count on them for help or support. The hardest part of the job for me is that there is not always an immediate solution to every question or concern which delays satisfying the customer. The most enjoyable part of the job are the people I work with. I have built may lasting and meaningful relationships that mean a great deal to me.
Free coffee, free lunches, employee recognition system
What they want to be is amazing but tons of growing pains
client relations (Former Employee) – Mount Laurel, NJ – June 29, 2015
Ari simply can not keep up with the growth of the company. The culture is suffering. There are employees that have tons of product knowledge and years of experience mixed with employees fresh out of college. This isn't a bad mix but I've watched the older employees not get promoted when they deserved the job. (I'm one of the young College grads) Once you get into the company there is little guidance in making sure you are placed in the proper career path. The supervisors are in meeting a large part of the day. Most of the day is spent fixing escalated issues. There are leaders in place with leadership training yet there are no processes in place. We have meetings to boost moral but most of what's talked about in the meetings in the opposite of the way this company works. The benefits , vacation time and location are great but everything else don't believe the hype!
Benefits, vacation time, college tuition reimbursement
no processes, poor leadership, over worked and unsatisfacted employees
Growing company at the cutting edge of fleet management.
Customer Service Representative (Current Employee) – Grapevine, TX – May 21, 2012
ARI's call center takes approximately 10,000 calls a day or 1.3 million annually. Most of the management team was promoted from within and have worked their way up through the ranks. I like the fact that every call is unique and challenging. My coworkers are all knowledgeable and tenured technicians from the automotive industry. The management team prides itself on growing individuals and seeing he or she come to their full potential. The hardest part about the job is staying on task. Each person has a story to tell and there is only so much time in a single day.