Pros: free refreshments, outdoor bbq's
Cons: rules for adherence do not apply to all departments, bbq's are a "courtesy" and adherence schedule for day may exclude you, no eating policy at your desk set for health and safety of employees, however policy does not apply to managers sitting in the exact same area as you.
Customer Service Representative (Former Employee), Virginia Beach - Summer 2012
"I worked at this place for 4 years and it started off as a laid back work enviroment, but the management changed in 2011 and now they set unrealistic expectations. My manager actually had a rule where you couldn't go to the bathroom for the first hour of the day". (Above)
New – more... direction in 2011 under former call center manager(s) is now typical call center atmosphere - low pay, no respect for individuality and extreme turnover based on controlling costs vs. performance. Absolutely no loyalty to retainage and investment in employees. Research job openings very carefully and ask yourself "why the amount of positions are open all the time" prior to leaving stable employment including unemployment. It would be ok for a "job" while looking to transition into a professional environment if needed. However you will need to put up with the "no bathroom breaks until scheduled, same for refreshments, no leaving your desk for assistance from associates in other dept's for the sake of handling calls/conflicts, Q&A is subjective based on reviewer and each manager has different standards pending on the day however claim their systems are perfect and at least one other manager with ridiculous rules "push your chair in, organize your desk in the manner they woulld, wear your hair up, wear your makeup this way, wear this, not that, thats not what I would do so you are wrong"!
Mind you the same Adherence Policy & Systems do not apply to other departments around you. Very difficult to understand.
Go for it if you are unsure of how you handle yourself both personally and professionally! – less