Customer Service Representative (Former Employee) – Mahwah, NJ – November 19, 2015
Truly enjoyed working with my fellow sales and customer service representatives and managers. The friendly team atmosphere combined with a near endlessly strong work-ethic was a true pleasure to be a part of.
I was located in a contact center abroad, and was a life changing experience. From The outstanding training to the great techniques, if you want to graduate from inbound rapport creating techniques, it's the place to do it.
Customer Service (Former Employee) – Mahwah, NJ – July 8, 2016
This place is very disorganized. You deal with customer complaints and canceling with florists regardless if you personally feel it's right. They use you while they can, then terminate you. During busy holiday season, you'll work a 12hr day, 7 days a week and if your lucky, receive an hour break (split into 30 minutes at a time).
It is exciting to work for a company that is actively growing and being part of it. We are always striving to do more and do it better. My day revolves around some standard task but I also take on special project for other departments. My days are never boring and its is nice to have different tasks to perform. There is plently of room to grow and advance here.
The taking of orders never got boring. Each order was for a different occasion or reason. The pace was quick and the day went by quickly with very little down time. All in all the environment was good and the people I worked with were good. I left of my own accord when I decided to attend college full time.
Customer Service Representative (Former Employee) – Mahwah, NJ – March 19, 2015
I enjoyed coming to work every day. I liked my co-workers and the managers were friendly. The pace of the day was quick and I never felt like the day was dragging. I would probally still be working here if other aspects in my life take me away. Their seemed to be room for advancement.
The work day here was never slow. Always busy which was great made the hours fly by. Took sales call most of the day interspersed with some coaching. Loved being able to add to base bay with a variety of incentives. Over all a positive working experience.
Dealing with very upset customers ordering sympathy flowers was sometimes difficult. Managers were reasonable and willing to help you overcome any difficulties you were having.
Customer Service Representative (Former Employee) – Mahwah, NJ – March 17, 2015
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm down angry callers and repair relationship, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Customer Service Rep (Former Employee) – Mahwah, NJ – March 16, 2015
Perfect is you like to be busy all day. Time just flew by. Generally a good work environment. Treated well if you follow instructions and rule. Good Possibility for advance. Benefits available. Will try to work with your schedule.
Human Resources Manager (Former Employee) – Mahwah, NJ – February 5, 2014
No day is a typical day. Far from monotonous. Day starts at 8:45am Checking voice mail, emails, reviewing daily agenda, Screening 125 applicant submissions, conducting phone interviews, scheduling face to face interviews, conducting interviews, reviewing ideal candidates with department managers, hiring applicants, processing background checks, entering new hire information into ADP, Setting up users in the CRM, reviewing daily schedules, confirming daily attendance, processing payroll on bi-weekly basis. Resolving issues with employees, terminating employees.
A typical work day I placed 30 flower orders into database. I learned to recognize different types of flowers. I learned to manage my time more efficiently on phone orders The hardest part of the job is having to hear of deaths, for funeral arrangements. The most enjoyable part of the job is hearing when people marked a milestone anniversary or birthday.
Customer Service Representative/ Data Entry Clerk (Current Employee) – Ramsey, NJ – June 20, 2012
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.