Avaya Employer Reviews

Overall good company to work for, but business rarely stable.

Successful experience in Channel Sales, Product Management and Business Development in primarily North America, with less routine interaction internationally

Roles include inside and outside sales experience in various B2B SME and Enterprise verticals to meet monthly, quarterly, and annual revenue based attainment goals while still maintaining a customer-centric – more... focus

Selling and managing new product launches, as well as increasing market share of existing accounts including Phone Systems, Servers, Data Networking, VoIP/PRI/Analog, Audio and Video Conferencing – less

A typical day was traveling to a customer site to work on an escalated issue or to work on a project.

technology was advanced with sales tools and engineer support...lots of support

I was part of Nortel, before Avaya bought us out, we became Avaya in 2010.

They changed management personel, at that time, they took a manager that I had with Nortel IVR experience and was a wonderful manager, always answered our questions or concerns.

When Avaya took over, I pleaded for months about cross training on the Avaya IVR solution, but this – more... fell on deaf ears, then this past Jan 2013, they laid off 7 of 17 field engineers that serviced the Nortel IVR solution.

As far as I can tell, there is no Field Engineer either North or West of Dallas, TX. – less

Upper management top heavy and out of touch with reality. Decision making regarding jobs are just made just to meet headcount not customer service needs.

Lab environment with everyday learning experiences in testing and trouble shooting. Excellent coworkers treat you as family.

Regional Solution Engineers are Avaya’s Onsite Tier III presence who engage and resolve highly political and escalated customer issues. Our organization has an emphasis on customer satisfaction, cross organizational collaboration, revenue generation, training opportunities and operational improvement. •In depth knowledge and expertise in test equipment – more... and troubleshooting tools •Manages implementations administration and troubleshooting of enterprise unified communications and data infrastructures •Consultation on implementation designs •Strategic deployment and development consultation – less

This is a disaster of a company....mostly due to lack of ethics and professionalism and and seriousness. There was rampant cheating by the inside sales group (passing on sales that they weren't responslibe for ) and getting double commission, which was condoned by management. Management (which I understand has all been let go)....The work environment – more... was similar to a circus. No sales were actually made nor work produced. Most employees suspected my particular sales dept was created as part of an Obama stimulus package and that is why no real work ever got done. All managers were let go, some for doing drugs and having sex with the employees during work hours. A typical day would be that most people would socialize and watch Youtube videos and go home and come and go whenever they wanted...Business partners would submit done deals and let the INside Sales reps at Avaya pass them off as though they did them so Avaya would pay double commsision. Management condoned this to beef up numbers for the corporate office. – less

I have enjoyed working at Avaya. Although I am now a contractor I enjoy working with the teams who are striving to help keep the organizations and customers supported.

A fun engaging place to work. Always interesting projects with results that you could actually see come to fruition. Great people! Steady, dependable employment.

It is fun to work in but job security is not good. Work experience is depended on which work unit you work for

A typical day is 7x24 as your are on-call , so week-ends and vacations are not free.

Multiple conference calls keep your prime focus from your objectives.

The team concept is used, but the organizations are still in silo's.

The hardest part of the job is not being supported by managment.

The most enjoyable part of the job are your customers and – more... your team members. – less

This company is confused by its own heritage. Red or Blue - they don't know. Unfortunately quality top management is overrun by incompetent mid-level managers who have been there for life.

good work experience,relating to many good clients and customers.

Before the recent slow down on work, day began with directions to customer workplace to assess and repair or replace faulty equipment. Jobs would continue to come in on a regular basis leading to availabilty for much overtime. On call every few weeks During the on call week had to remain near home during off hours. Company provided on the job training – more... with regular updates to remain current with new equipment being offered. – less

There is high turnover in the executive suite and constant cost cutting due to meeting internal targets. No consistant strategy to win in the marketplace and no organic growth.

Also, cost cutting (layoffs) are constant and employee moral is low in North America. Because of the cost cutting, politics play a large role in who stays and who goes vs. if – more... you are a good productive associate.

Pay and benefits are good for the industry though but at the price of no life balance. – less

A typical day is working across boundries to close open issues.

Work environment is flexible, and co-workers are friendly.

Avaya is a good place to work if you're keen on keeping up with technology changes and market advances. The company provides good benefits and a competitive salary (in my opinion). However, job the executive management have been slow to react to technological advances in the marketplace and keeping up with the competition. They seem to be losing out – more... especially in the mid market segment. I hope their recent strategy changes make the recovery quicker. – less