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Avaya
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138 reviews

Avaya Employee Reviews

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Tries hard to compete with Big Boys but just can't get there
Sales (Former Employee), georgiaMay 6, 2015
Pros: virtual tools mean you don't ever have to go to an office for a meeting
Cons: Virtual office means there is no cohesive team feeling, 5 bosses in 5 years and never met 4 of them in person.
Offers good independent work environment but constantly changing management means satisfying manager directives is an ever-changing focus. Talks the talk but doesn't walk the walk...examples - sales are important but comp plans change every year for the worse. Customers are important but no authority to make customers happy. Denial of business expenses (mileage) because could have had meeting via conference call, etc.
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Typical corporate america workplace, professional
Sales Support Analyst (Former Employee), Highlands Ranch, COMay 5, 2015
Pros: scheudle flexibility
Cons: none
Flexibility in schedule, good vacation, in general management had good skill set. It was a long term employment place so there were many friends left behind.
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Great technology - leader in Contact center
Channel Technical Manager/Channel Sales Engineer (Former Employee), Miami, flApril 21, 2015
Pros: Incredible learnign experience
Cons: market erroding to Cisco and Microsoft
Avaya is part of Bell Labs - Lucent. Long history and great technology.

There is a lot of turn over, hiring younger staff. Reducing overall cost structure.
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Negative work environment, management isolated from workers and indifferent to work load, and always looking to cut benefits/compensation.
Program Manager (Former Employee), Denver, COMarch 19, 2015
Pros: Good place to work in early 2000's
Cons: Most negative work environment I ever encountered
Avaya once was a great place to work, but since the private acquisition by SilverLake Partners, it's gone downhill in a big way.

No focus on employee career development, continually looking to reduce benefits, compensation. During 2007-2009 management took every opportunity to cutoff 401-k contributions and raise premiums on healthcare benefits. No bonuses or pay raises for most employees for many years.

Even as 2013/2014 saw the U.S. economy rebounding, Avaya was still in reduction mode--"shrinking to success."

I would NOT recommend Avaya as a place for anyone to consider working at, at least for any length of time--loyalty is a one-way road there, and it ISN'T from the company to it's employees.
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Friendly work environment
Inside Territory Account Manager (Current Employee), Miami, FLMarch 12, 2015
Perform call blitzes to generate new business for the company. Built great relationships with my territory account managers and partners. At times the job is challenging but it is something that has helped me grow as a professional and an individual. Best part of my day? Seeing everyone on my team.
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good
Sr Technical Lead (Former Employee), houston TXFebruary 27, 2015
sucha nice place to work with
very nice people
professional environment.
would recommend
learnt alot in this company
very nice enviornment
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Exceptional Work place
Communications Independent Consultant (Former Employee), New YorkFebruary 6, 2015
Pros: great people
Cons: healthcare
Productive, great compensation, Great overall work Place. State of the art technology and very easy to work with staff. Communication is exceptional This is a company that premotes success for all thier employees.
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Good Salary, Good people on the Kentucky team
Pre Sales Engineer III Avaya (Former Employee), KYJanuary 30, 2015
Work from home position, paid well, good benefits, constent changing environment, Top down high pressure to produce even for high producers.
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Very competive and exciting place to work
Buyer (Former Employee), wesminster, coloradoJanuary 29, 2015
Pros: great opportunity, really knew how to treat not the employee but the entire family.. lots of family activities
Cons: n/a
I enjoyed working for this company. It was a nice and relaxing place to work. The work environment was fast paced and and I enoyed every bit of that kind of atmosphere.
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Great Place to learn, be challenged and have state of the art exposure
Sr. Systems Engineer III / Sales Engineer (Former Employee), Raleigh, NCJanuary 23, 2015
Pros: great salary, 401k, health/vision/dental/car allowance/cell/laptop/supplies - experience gained !
Cons: stability of employment / many layoff's similar to cisco
Avaya is a very forward thinking advanced technology company.

Great systems and Great people !

Challenges are to make their processes and systems more user friendly for their customers and users during implementation and deployment and warranty process.

The most enjoyable part of Avaya is you always know you are working with the Best of Breed when you walk into a customer to share Avaya solutions with them.
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awesome benefits overall nice place too work.
Senior Customer Service Engineer (Former Employee), Clarksburg WVJanuary 23, 2015
nice place too work very good benefits good management coworkers were the best.
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Productive and fun place to work with a workout gym
Global Customer Support (Former Employee), Milpitas, CAJanuary 20, 2015
Pros: vacation
Cons: long hours
Answer customer calls on critical issues.
Trouble shoot problem and solve. If problem cannot be solved at my level, escalate to Tier 4 for advance trouble shooting.
Close cases that are completed.
Follow up with customers on on-going issues.
Verify contract is current and paid.
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Good Working Enviorment
Converged Backbone Engineer (Former Employee), Westminster, COJanuary 9, 2015
Pros: good pay and benifits
Cons: very high work load
The work day would be very high paced with getting trouble tickets automatically assigned to you from very large Avaya Telecommunication customers. You were required to contact the customer within certain service level agreements.
Do to the high level of the customers issues, you would learn new troubleshooting techniques and faster resolution ideas on a daily basis.
The hardest part of the job was to maintain a very high level of customer satisfaction with a very large work load. The team I was on was a great group of technicians that worked very well together to achieve the high level of satisfaction the customer deserved. I worked under a very good management team.
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At the time, a great place to work and learn
Conferencing Sales Specialist (Former Employee), New York, NYJanuary 7, 2015
Pros: annual sales meetings and achievement clubs.
Cons: downsizing due to change in business model
Avaya was a great place to work at the time.
Working from home and freedom to make your sales were the most enjoyable parts of the job.
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Avaya Review
Sales Engineer Video (Current Employee), Home BasedDecember 16, 2014
Generally a good place to work. People are great very helpful, I really enjoyed the challenging work environment.
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Friendly Place
Cognos Developer (Former Employee), Basking Rige, NJDecember 14, 2014
Lot of work and friendly place, fun work at that place, convenient and lot of lerning understanding
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Great products
Commercial Select/Territory Account Manager (Current Employee), Indianapolis, INDecember 9, 2014
Avaya boasts a great end to end suite of solutions, with great pay and benefits for those who work toward it.
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Good place to work
AR/Billing Cash Management Specialist (Current Employee), Oklahoma City, OKDecember 5, 2014
I loved Avaya just ready for a career change. The benefits and the pay were great.It is a fast paced environment with changes all the time. I have learned to multi-task and customer excellence. So far I enjoed my experience and the people. I thank them for the 14 years I was there.
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Avaya has some really great products, the time to market needs to change.
Corporate Solutions Architect (Former Employee), Santa Clara, CANovember 13, 2014
Pros: products that have been through a detailed qa cycle work great.
Cons: too many products to choose from that do the same thing.
The hardest part of my Job was working with Customers that NEVER got a road map from Avaya on many of their products. They were asked to buy something today not knowing what is coming out tomorrow.
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Avaya used to be a good place to work, until the work started being sent over seas
Software Developer (Current Employee), Westminster, CONovember 5, 2014
Pros: the people
Cons: no growth in the us
I learned a lot about working in a R & D environment. For the most part I worked with very good managers who cared and provided good leadership.

The people who work at Avaya are very professional and work well together as a team.

The hardest part of the job is watching the work being sent elsewhere.

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About Avaya

Avaya helps to tie the corporate world together. The company's communication equipment and software integrate voice and data services – Read more

Avaya Salaries

Account Manager
$75,000 per year
Application Specialist
$70,000 per year
Quality Assurance Engineer
$101,000 per year
Engineer
$98,000 per year
Project Manager
$104,000 per year