Network Technician (Former Employee) – Fairfax, VA – February 18, 2015
Best company i have worked for by far great pay great benefits management staff works with you both work and personal. you work 9 to 5 never work on weekends unless you want to. co- workers were great to work with more like family than co- workers
Sales and Marketing Executive (Current Employee) – Santa Clara, CA – March 7, 2016
Avaya is a telecom company in turmoil. With debt recently downgraded to junk bond status, the only thing Avaya willingly spends money on is 7 figure salaries to the executives who have overseen revenue decline quarter after quarter. Layoffs happen weekly, all departments are starved for resources, and morale is at an all time low. Avaya makes good people do bad things, and competent people look incompetent.
If you've got a strong stomach for uncertainty and an ability to keep your head down, you might be okay. But I'd look anywhere else first, and not stop looking if you decide to take this company on.
Gain experience working at a troubled company
Toxic culture, starved for $, abusive management, outdated tools and equipment, no 401K matching
Technician, Large Business Messaging Team (Former Employee) – Highlands Ranch, CO – November 24, 2015
Avaya has some of the best solutions in the marketplace. The pay and benefits are the best I have seen. The workload depends on the position with the company, however the company is heavily focused on streamlining their internal processes to empower their employees.
Work/life balance has always been up to the employee. There are plenty of resources offered by the company to get to know the product better as an effort to empower the engineer. This empowers each engineer to improve their technical skills to allow for speedier resolution, thus more time for family.
Great pay and benefits
High volume of work per engineer, economy has halted raises, bonuses, and cut down on other benefits. There have been steady layoffs.
Member of Technical Staff (Former Employee) – Westminster, CO – September 20, 2016
There is only one way to truly describe Avaya, and that was gross managerial incompetence. They failed to recognize a changing market place, and were way too quick to chase after the next big thing.
They laid people off like crazy and moved tons of jobs to India because it was "cheaper". They got what they paid for.
The staff at Avaya was great. They were very hard workers, and extremely talented. Unfortunately, work/home life was completely unbalanced. Long hours, weekends, late nights to be on calls with staff in India were the norm, not the exception. The favor was returned with lay offs, frozen pay, and their jobs being moved overseas.
This is not a good company to work for, and their complete failure cannot be far off. Work for them at your own risk.
Heartless and incompetent management. Long hours and constant layoffs
great people, well compensated, poor upper management
Messaging Product Senior Software Engineer (Former Employee) – Westminster, CO – February 16, 2016
Great people to work with: intelligent, integrity, dedicated, helpful, friendly. Well compensated with good work/life balance. Benefits poor. Officers and Vice Presidents misguided company - decline due to poor acquisitions and movement of most work offshore to vastly under skilled people.
Systems Engineer Tier IV (Former Employee) – Denver, CO – November 17, 2015
Executive management has no clear direction and needs to be removed. Almost every day, domestic US employees wonder if they will be cut. Outsourcing and customers leaving for other communications solutions due to lack of support has caused a wonderful company to be one I would never work for again.
Limited US retention, benefits are almost non-existent. Long hours to make up for removal of talent.
Strong Technology, still finding way to run the business
Named Account Executive (Current Employee) – Remote Office – February 23, 2016
Worked from remote office. Typical work week consisted administrative day on Mondays usually, customer meetings Tuesday through Thursday, and Fridays consisted of team meetings and wrapping up the week to perform duties such as appropriate follow-ups, meetings, etc. The company is run by VERY smart executives but are having trouble competing in the data and wireless space. Contact center and phone networks still a strength but losing in the UC space to MS and smaller cloud providers. Most enjoyable part of the job was the freedom to run the territory as a small business and working partners. The hardest part of the job was getting appropriate internal resources on issues and deals.
IT Architect (Current Employee) – Coppell, TX – June 17, 2016
Avaya is known as a leader in helping organizations around the world succeed by integrating communications with business strategy and operations. In fact, Avaya came about as an independent company so it could bring even more focus to innovating in business communications.
In 1995, the company that would become Avaya was part of Lucent Technologies. Before that it had been part of AT&T. No matter its corporate parent, the employees were dedicated to understanding how communications could be a management tool, getting better and changing as business changed.
In 2000, Lucent's management decided to spin off this business, which was then known as its enterprise communications group. The objective was to give the people who knew the business best the flexibility and focus to accelerate innovation and improve operations.
Manager (Former Employee) – Westminster, CO – June 30, 2016
Avaya continues to reduce staff, causing more work to fall on the people that remain. Employees uncertain of the future of Avaya, which causes unrest. The employees made the job, and when the experienced people were forced out and new, lower salaried people were brought in, it caused a lot of dissatisfaction and a lot more work for the veteran employees. Not a fun place to work. I hope they get it figured out before it's too late, but reducing staff and expecting the same level of work is not the right way to grow a company. you will begin to see this in the CSAT reports.
the people, excluding executives
workforce reduction continuously, a lot of tired people there
Senior Manager (Current Employee) – Colorado – August 22, 2016
Once an industry leader and great place to work, Avaya has floundered under staggering debt piled on by the investors. The only goal is to "kick the can down the road" until the debt can no longer be serviced or the parts can be sold off. All the while, senior executives continue to pay themselves huge bonuses while perpetually paring the workforce. A great example of the self enrichment that pervades business, without any regard for the long term viability of the company.
Senior Customer Systems Engineer (Former Employee) – Dallas, TX – January 15, 2016
Avaya was once a great company to work for. They produce some of the best equipment for any size customer and they probably are great as far as customer satisfaction goes. The problem lies with Avaya being a Union based company. This means that every field technician is equal on every level with the exception of seniority. So no matter how hard you work, how much smarter you are, or even how much better your year-end review compairs up next to the more senior technicians you will still be the first one to go come layoff time. I don't believe in those type policies and if I were a business owner I would hang onto the hard working smarter employees, not the ones just there to do as little as possible and get a paycheck.
Recent management changes discouraged me from staying with this company
Senior QA Automation Test Lead (Current Employee) – Westminster, CO – February 19, 2016
Work hours are flexible. I always put in more hours than 40 hours/week to get my jobs done to my satisfaction. No mandated language or tool to use, whichever works better for what the testing needs. Great relationship with co-workers among all teams. It would have been an ideal job to keep if it weren't for the continuous layoffs in the recent years.
Day to day job culture is good. No politics at our job level.
Sales Consultant (Former Employee) – Dublin, CA – January 18, 2016
Working for Avaya, even through the Lucent Technologies acquisition was amazing. Everyone you worked around was positive and supportive of a work/life balance. Compensation was great! I would be back in a second if it were possible!
Busy environment but not a stable company for management
Customer Service Manager (Former Employee) – Oklahoma City, OK – April 4, 2016
There is a minimal amount of overtime and several learning opportunities. Management is easy to work with however the company does not have a stable environment for management and layoffs occur on a regular basis Hardest part of the job is working in a union shop
Supply Chain Manager (Current Employee) – Research Triangle Park, NC – September 15, 2016
Avaya is a good place to work. i run daily reports conduct staff meetings. work life balance is pretty good. the hardest part of the job is dealing with inventory shortages from 3rd party vendors. co-workers are very enjoyable to work with.
pool table ping pong golf
compensation very low. no bonus structure ... very little growth opportunities.
Regional Sales Manager - Global (Current Employee) – Miami, FL – February 21, 2016
Opportunity to grow the business and bring new talent to help grow the business. We were able to create new positions for other employees. Learn other areas of the business with the opportunity to add value and build additional revenue. The hardest part about this job was managing all territories with limited cash advancement to for travel.
Project Manager (Former Employee) – Ewing, VA – June 1, 2016
My review of Avaya is not good as well as my experience. The business was focused on technology and trying to provide the right tools to the customers, but somehow management lost site that their employees that work hand-in-hand with the Avaya customers are just as important and need to be taken care of appropriately. Moral was low and management focused on money only and couldn't care less about what the employees were working on or how they were doing.
Avaya was a great learning experience in many ways. It was, in the past, a positive and forward looking company, intent on advancing technology and making huge investments in R&D. Those things are no longer the focus.
Software Engineer (Current Employee) – Remote – September 18, 2015
Avaya is perpetually in transition to the 21st century, lacking any coherent strategy or rational leadership. At this point it's a shell company for outsourcers, marketers, lawyers, and accountants, a scrap heap of failed acquisitions, old telecom patents, and b2b buzzwords.
Like any large company, there are many truly amazing, smart, and ethical people to be found at Avaya. And many of its employees are able to work at home, since Avaya has closed most of its main offices to save costs.
But the executive culture of blame, churn, and defensive red tape is toxic.
Work always required managing a team of four after my first year, From Troubleshooting to new Cisco/Avaya Installations which were a really good time especially managing a team of four that exchanged information and resources.
Learned a lot about avaya equipment that i was new in for the past two years, would say that was the most difficult since i was new to that sort of equipment but i've picked up really fast. The reason i was promoted to Project manager after my first year.
hour lunch, Training classes that were paid for
Benefits weren't as i expected but didn't mind at all
Senior Manager, Tier 3 Global Support Services (Former Employee) – Highlands Ranch, CO – May 7, 2015
Too many D and E level management changes. The organization was in a constant state of flux with each leadership change. It seemed as though they were chasing their competitors by trying to mimic their management approach.
The leadership needs to focus on helping the company be the best Avaya it can be and not try to be like the competition.
Employees worked hard and long hours and unfortunately this became the norm which is not healthy for maintaining your best and brightest employees.
The pay and benefits were good, but when factored in with the long hours, the actual pay was lower.
Employees are committed to their work and customers