Outbound/inbound calls to patients or providers to gather or verify financial information to submit or create applications. Update the systems we grants information approvals or denials.
Daily calls to non-profit organizations or manufactures on applications follow ups. Respond to others stores questions about financial assistance availability for prescriptions or diagnosis. Reply to daily emails requesting applications status. Print faxes received from patients or providers with financial documents or signed applications to complete and submit applications for review. Assist on setting prescriptions deliveries when call volume was high or transferring calls to the appropriate departments based on track specialty. Assist supervisor with grant financial questions.