Help Desk / Database Tech
BCM Global Technologies Consultants, Inc. - Denver, CO

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BCM Global Tech has a great contract opportunity for a Help desk/Database Technician with one of our clients in Denver.
The duration of the contract is 6 months with the possibility of extending. Must have experience working with Databases (Queries, searches, data analysis)

Access and edit/update electronic tickets and records
Excel, Word, Access, Database

Intermediate Computer and System Administrator Skills

  • SQL Queries
  • Database Searches
  • Log File Research
  • Report Writing

-- Demonstrates past experience in self-directed work, troubleshooting, using available resources effectively.

-- Demonstrates past experience in coordinating work between different workgroups and the ability to communicate tact and diplomacy, both orally and in writing, including technical documentation.

-- Demonstrate past experience in data analysis


  • Identify, Document, and troubleshoot problems in INIT Computer Aided Dispatch (CAD) system and data.
  • Collect complaints and report problems from TIC. Dispatch, Operators, Division personnel.
  • Document and log trouble tickets in appropriate systems.
  • Follow up on all tickets and track to completion.

Investigate reported problems:

  • Data Integrity in Dispatch System Data
  • Data Integrity in Schedule Data
  • Vehicle equipment problems through back office log files
  • Route reported problem with identified deficiency to proper RTD team or vendor for resolution
  • Upload and test data in test environments
  • Enter schedule data in ITS systems
  • Generate audio files for Automated Stop Announcements
  • Similar duties as assigned

Additional Information

  • Job Type: Contract
  • Duration: 6+ months, possibility of extending.
  • Location: Denver
  • Pay Rate: Hourly
  • Background Check: Yes
  • US Citizenship or permanent residency required (must reside in Colorado)

For consideration, please respond with a brief cover letter, updated resume (as WORD attachment), rate, and references.
Also, please place the job title in the subject line.

About this company
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BCM Global Technologies Consultants Inc. specializes in providing qualified technical staffing resources and solutions to a multitude of...