Gearhead (Current Employee) – West Valley City, UT – January 6, 2017
This is a high paced, intense job. I work in the customer service side of Backcountry.com and I work on the chat side. I have learned how to multitask fairly well, between customers, orders, emails, and helping out fellow coworkers. My management is great, my coworkers are great, everyone is friendly. The hardest part of the job is having people think it is okay to be disrespectful and rude just because they are hiding behind a computer screen. The most enjoyable part of the job is being able to help people, and solve problems to the best of my ability.
Director of Program Management Office (PMO) (Former Employee) – Park City, UT – January 4, 2017
They have tried and tried for years to get it right. They've been dysfunctional since the day they began. It's fun because you get to work with gearheads and you get sweet gear discounts. That's it. Work there for a few seasons to refresh and/or upgrade your stash. Then depart, like so many others before you.
Picker (Current Employee) – Christiansburg, VA – December 2, 2016
I would say Backcountry.com is a great place to work for students! If you are looking for a permeant full time job it can be a little repetitive so burn out can happen easily. It is otherwise a good place to work the staff is friendly and the job itself is not that difficult once you get the hang of it.
Merch Proc (Former Employee) – Christiansburg, VA – October 6, 2016
The poor upper management staff at this company ruins what would otherwise be a decent job. Pathetically poor communication, severe lack of coaching, politics, and favoritism abound. If you need a part time or temporary job you don't care a lot about, this would be an okay place to work. Don't put extra effort in, and don't look to make it a long term career.
Merchandise Processor - Part-Time (Current Employee) – Christiansburg, VA – October 1, 2016
This is an entry level job with above average pay for entry level. It's a great workout but can be killer on the feet, I've had to replace my shoes twice and insoles about 4 times because they wear down fast.
This isn't fast food, so the management doesn't hound you. You're expected to be an adult and show up on time and get stuff done. The pay is fair per work done even though much of your hard work doesn't show up in metrics, but the managers know who's entitled and who actually works hard, so "bad" metrics are usually forgiven.
Job advancement is slow considering there are very few specialist positions, usually filled by full-time employees who have worked hard for years. The pay increase is non-substantial, and dependent on the metric system which doesn't accurately account for all work. However, the pay is good to start with, especially for an entry level short-term or even seasonal job.
The workload tends to be heavy around Thanksgiving and Christmas, but slow through the summer. 2nd shift rarely ever stays the whole shift due to all work being completed.
Management try to accommodate and listen, but people tend to slip through so make sure you're on top of your own schedule and make sure you communicate with management early.
Considering this is a warehouse job, assume you'll get a workout each night, at least intense cardio.
HR works hard to listen and adapt employee suggestions. Typically gives out free lunches during every few weeks.
Conclusion: You sign up to be a grunt, so don't expect to feel entertained and happy all the time. Manual labormore... jobs aren't always fun, but remember it's what you sign up for. That being said, the atmosphere is really good and pay is great for the work level.less
Great pay for workload most other jobs pay less for more work in the area, Managers are accommodating, Free lunches and BBQ every few weeks, Great workout and cardio, Fast paced for the most part
Repetitive work can get boring after a couple months, Manager feedback of work is scant, Metric system doesn't account for a good portion of the work you do so you end up looking worse
Busy warehouse, where absolutely nothing is more important than the numbers on the managers desk.
Forklift Operator/Merchandise Processor (Former Employee) – Christiansburg, VA – August 18, 2016
A place where the efforts and sacrifices of the workers on the floor go unnoticed. Where favoritism abounds and fairness is a relative term to be interpereted by whoever happens to manage the place at the time. Entirely unsatisfactory place to work.
An easy going work environment. If you apply yourself, moving up is encouraged. Great gear discount, good supervisors.
Merchandise Processor II (Current Employee) – West Valley City, UT – August 13, 2016
Typical day consists of picking, packing, or shipping customer orders. The warehouse is not air conditioned so summer can be hot and winters can be chilly. They offer great benefits and gear discounts for the outdoor enthusiasts. Hard work is noted and once a month awards are given out. Very easy going staff and rules. It's a nice job, like others feel, i think some departments should be paid more. Hardest part of the job is Quarter 4. Very busy and almost too many people in some areas. Best part is feeling like Santa Clause 24/7. Overall it is a nice well rounded work experience.
Free lunches during awards meeting, good benefits and discounts.
Vendor Shipping Regulation Department Team Lead (Current Employee) – Christiansburg, VA – August 9, 2016
I work in the warehouse and I would assume that my experience is not that much different from other warehouses. I'd say that management is hit and miss, and the general work environment is ok. The attendance policy is pretty absurd, you get on official write-up after two call-ins. The perks is the main reason to take a job at Backcountry. The discount on gear is awesome, and there's "adventure leave" available which is kind of nice. So if you're looking to build up your gear closet and don't mind the usual warehouse environment, then I would recommend it. But, if are looking for a more "grown up" style work environment you may want to look elsewhere.
Merchandise Processor 1 (Former Employee) – Christiansburg, VA – August 9, 2016
Everyone is rude and two faced. Managment sucks at being fair and letting you know how your doing. They have their favorites and are very unfair!! Great exercise though. I wouldn't work above and beyond for they bc they don't care.
Merchandise Processor (Current Employee) – West Valley City, UT – April 16, 2016
Started off seasonal, and got hired on after a couple of moths. The hard work you do doesn't get acknowledged. People who suck up get better places in the company, instead of people that actually work for the positions.
Gearhead (Former Employee) – West Valley City, Ut – January 14, 2016
Loved going to work everyday and chatting with customers about gear or anything outdoors! Awesome place to work but only thing that I disliked was that it was seasonal so it gets pretty slow after Christmas.
Productive fun environement with great co workers.
Sales Associate (Former Employee) – Salt lake City, Utah – October 8, 2015
Backcountry was amazing. A typical day at work started at 6 am and went till 3. I would receive chat messages regarding customers wanting to buy outdoors gear. My co workers were all fellow gear heads that all shared similar passions that taught each other all sorts of new things about upcoming gear and techniques. The hardest part about the job would have to be looking at all the awesome gear and not being able to purchase it all. The best things about backcountry were my co workers, the ping pong table, we would also have clinics where other reps for companies would come in and demo their new product line and let us test it out. It was awesome!
Great co-workers, REALLY BAD management! Work is not bad.
Packing, Putting away inventory, picking orders (Current Employee) – Christiansburg, Virginia – August 13, 2015
Company is not bad at all they do give employees nice little rewards that is nice but the management needs major, major improvement either train them better or get new management that is why they have such a large turnover in employees they are always hiring for this reason the management is horrible one day they may run out of people to apply for that reason.
Occasional free lunches and other rewards are nice
Receiving Supervisor (Current Employee) – West Valley City, UT – July 22, 2015
Backcountry.com encourages employees to balance life spent in the great outdoors with work life. Outdoor activities such as hiking, biking, climbing and skiing are strongly encouraged and depending on the location, you can leave during the day to engage in these activities!
fufillment (Former Employee) – West Valley City, UT – April 7, 2015
From what I gather Backcountry.com used to be a great place to work, but the small company feel is gone. Management does not seem to have a single vision for the movement of the company and most departments work within silos