Sales Lead (Former Employee) – Union Square Park, NY – January 24, 2017
Working at Baked by Melissa was a fun experience. As a sales lead, I did have many responsibilities. Felt as though I was more of an assistant manager. Taught me about working with food, certain rules such as changing your gloves after touching peanut butter can be vital. Overall it was a new experience, I would have stayed longer if I could have.
Sales Lead (Former Employee) – Garden City, NY – February 12, 2017
My managers used threat tactics to get not only sales leads but counter associates afraid of losing their job, my manager in garden city told associates work was more important than school, she forced me to come into work sick(against food a health code standards). She was an overall tyrant who lost half her staff in 4 months.
Productive environment but poor corporate decisions
Manager (Former Employee) – New York, NY – December 20, 2016
Baked By Melissa was a fun and great work environment because of the employees on a store level. But there is a lot of micro managing and promised promotions from corporate that you have to jump through hoops for. Easily let go and they set you up for failure.
Cashier/Customer Service (Current Employee) – New York State – July 15, 2016
The job had good costumer service as far as employees. A typical day at work is coming in, and getting greeting guest. Someone had to stand in the front to greet costumers with the door open. The hardest part of the job was standing outside on a very HOT day to pass out flyers. The most enjoyable part of my job was when I got recognized for my job and how nice some of my guest were.
Customer Happiness Associate (Former Employee) – New York, NY – June 7, 2016
The parts about this job is the environment. Alot of the people who work there are SUPER friendly! There is free lunch almost every other day, plus a fully stocked kitchen where you can make yourself snacks and lunch. AND all the free cupcakes you want! Plus you get to try the new flavors that are being considered to sell next.
The only thing I had to complain about was the Management. When things were quite hectic, the manager would take out their frustrations on the new employees when asked questions on how to handle certain situations. So if I were you, I would brown nose, and brown nose HARD. It seems doing your job just doesn't cut it as much any more.
The hardest part of the job is dealing with customers when it comes to situations that even you cant fix. Like shipping issues (which happened WAY too often). They would yell and scream at you as if you are the person that handled their package.
Free Cupcakes, Free lunches, Fully Stocked Fridge to Eat From, Great Pay
Not so Great Management, Needs Work on Organization
Counter Associate (Former Employee) – New York, NY – June 1, 2016
Baked by Melissa started out as a wonderful and easy job, until they revealed how little they cared about their staff. They would rarely promote their workers but constantly have outside hires and request the current staff to train them for the position they themselves were not good enough to have. They constantly tried to add new responsibilities to our job description with out consulting us or discussing a raise. They expected us to stay quite about it until we fought back. They were not taking our view on the company serious when our goal was to increase to sales within our stores and reduce the amount of times the company hits there bottom line. Sooner than later I have to move on to better.
Delivery Associate (Former Employee) – New York, NY – May 4, 2016
Great people to work with and great experience. The level of respect they have and treat you with is great as well. I learned more ways around the city, and also seen very different important cooperate offices meeting excellent people.
Fun workplace when management doesn't take anger out on us.
Counter Associate (Current Employee) – New York, NY – January 24, 2016
When I first started, my general manager stated that it was easy to move up in the company. 6 months later I'm still waiting to be set up with a district manage to interview for a position I applied for 5 months in. The same general manager is never in store but works from a company provided cell phone. Management tends to pick and choose people they want to like and dislike.
Big brother like management, higher ups focus on things you do wrong instead of everything you do right.
A great place to go if you don't care about your career
General Manager (Former Employee) – New York, NY – June 7, 2015
An absolute joke. They need to hire someone who knows what they're doing to come in and give a reality check to all the children they have in "big people" jobs.
Not a total waste of 5 months... I got really fat eating those disgusting cupcakes which were provided, gratis, to all staff while they worked. I mean... Why not? They sat in a freezer for 5 days anyway!
Salary (what salary?) non existent bonus, keeping angry employees motivated for 20 hours a week, stale cupcakes, and a half hour break and a ten hour shift. Also, no benefits or holiday/overtime to speak of for them. Fun!
Shift Supervisor (Current Employee) – Queens, NY – January 23, 2015
A typical day is always fun and busy, never a dull moment and always learning something new. Management is friendly and beyond helpful, coworkers are quick studies but always excited and eager. The hardest part to job is resisting the cupcakes, they are beyond delicious and addictive. The most enjoyable and meeting new people and having returning customers, where they in turn become extended Baked By Melissa family.