I wanted to love this job, I wanted to plan a career around it but I quickly realized that was not going to happen here. I came in to the job extremely excited especially since the hiring process took months (literally). They immediately put you on all types of training to get all of your certifications for police, fire, and medical dispatching as well as first aid. Training was a little over a month or two. I had no problems with training however I do not think it was long enough. They obviously knew how low staffed they were so it seemed like they were rushing people through training to get them onto the floor as quickly as possible.
Once you're actually on the floor you're then sitting with an individual trainer for a few months who listens to your calls and makes suggestions, etc.
My main problem with this job were the hours. 12hr shifts are huge. And while yes you get more days off, they don't account for the 24/36 hours you worked in 3 or 2 days back to back. Waking up to be to work by 7am or 7pm and just knowing you're not going to be getting off until an entire 12hrs later immediately burns you out. You would think that out of those 12hrs you would get and extended lunch and break, nope not here. I tried to stick it out as long as I could but eventually it got to the point where it was affecting me mentally and physically. I understand there's an amount of stress that comes with any job but the hours on top of the types of calls you take you immediately begin to question whether or not working here is worth it.
The benefits and pay are great, excellent rather. But if I have to give up my sanity to earn it, they can keep it. Additionally, the employees were all nice and supportive.
This job needs to be revamped to make it more of a place where people actually want to stay and come to work. Before I left they must've hired at least 60 people and I have a feeling they're hiring only because they know a large number of them will quit, so they're hoping that they can get a good 10-20 people who will stick it out. Out of the 8 people in my immediate class 4 of them (including myself) have already quit. At what point do you look at what you're doing as a company and think what can you do differently?