Training and support is non existent
program manager (Former Employee) – Boston, MA – October 27, 2015
Agency has good intentions however, rapid growth without preparation has left gaps in the chain of command. Forms are revised, released, then revised the next day forcing you to complete the same form at least 3 times. Training is extremely rushed and vague and the agency will often leave you on your own to teach yourself how to complete a task and then will become upset if it isn't completed correctly. Constant call outs often leaves you calling for coverage after hours on almost a daily basis. Constant phone calls/emails after hours. Often working more than 40 hours and never receiving compensation for it. Overbearing work load leads to unrealistic expectations for someone to complete without training/enough time. Upper management is often very rude and unprofessional in general especially when reaching out for help/training and developing their staff. The agency will recognize problems (huge management turn over and large amounts of complaint on lack of training) and will not implement any strategies to make these problems improve. All in all an agency with good intentions and goals that they will never reach because they do not take the time to listen to their employees and to make much needed improvements. If you like being reprimanded for task you were never trained to do, getting attitude from supervisors, constant phone calls & call outs, an overbearing work load and constant revision of all forms and policies and being completely stressed out then this is the place for you! Otherwise save yourself the headache and your time and stay away!
The clients, paid time off, job culture
Lack of training, lack of organization, hostile work environment