Banco Popular Employer Reviews

Assist management in international customer service, account opening, etc.. And supervision of the staff of the area.

I learned about banking financial area, especially on international clients. and to monitor my staff.

The hardest part was the work pressure they dealt with every day.

The most enjoyable part was the professional growth achieved.

A typical day at work is helping customers understand their accounts and opening new ones. No two days are the same. Sometimes its extremely busy other times things can be a bit slow. Since working for this Company I learned a second language (not fluently). I also learn customer service skills that I had previously took for granted. My management team – more... are easy to work with. Management were well respected but very approachable. The hardest part of my job is whenever the day gets too slow. whenever that happens I feel miserable. I like to always be kept active and having something to do. Whenever that happens however I will either do paper work or try to teach myself something new/different within a different role. There are always changes so there is always something new to learn. The most enjoyable part of my job would be completing an Annuity Contract. Since this is something I generally have to convince the customers to do through knowledge of products offered and having to deal with skepticism I feel proud to know I accomplished that. – less

Fun and professional environment. Does not pay well but offers great benefits. A nice job to start off with.

Balance accounts, Answerer Phone. I learned to be accurate with my work and on a timely bases. Management very stick and the co-workers were friendly. My hardest part of my job was when I could not balance an account. the most enjoyable part of the job was when I found the problem.

Service Client, computer work, attendend clients, post transactions.

I loved the work place and the knowledge obtained. Information obtained is applied to the everyday life. Company is community oriented which is a great fact about it.

opening or closing bank officer/ checked email, phone messages/made my rounds throughout each department, related to staff any requests, delegated special duties for that day, worked on my logs, met with teller and banker supervisors to see what they had going that day, check the schedules for events, meetings, etc.
Management always found time to acknowledge – more... her staff, encourage staff, was very considerate, the staff was always eager to participate and share ideas with each other. The hardest part of the job was when we could not give loans to ITIN customers. (customers with no social security #) The most enjoyable part of the job was when I became part of their dreams come true. When their loan was approved they came back to show you the brand new card or they brought pictures of their new home. – less

Great work experience. Any day was full of challenges and a great forum to apply what you knew. It taught me that I could work well under different circumstances . The management team was very good and it felt like a family. The peers and co-workers were easy to work with and self-sacrificing. The hardest part of the job was the challenges certain types – more... of customers present. The most enjoyable part of the job was being able to help some who really needed help. – less

In my department, I handle Mortgage loans. U am responsible for sending out documents to our customer, input loans in the system, handle the mail, answer phones, file, shred, and follow up with customers to bring in what they need to keep their files up to date.

A working day is a day of being able to better apply yourself to achieving the goals than the day before. Is a stronger interaction with your customers, and a day of more success. Our team gets along great, and we all help each other improve in a way we all feel like family. The hardest part of the job is not achieving the customers satisfaction, because – more... its something that will make you wonder what you could'done better or wish that your company can provide it all for the better of the people. But overall theres the completion of doing all you can do, and theres nothing more enjoyable than to see how because of your efforts you see the numbers go up and you notice the volume of your company increase. – less

My typical day consist in help and assist customers with their problems. Open new accounts and loans. In my currently branch, is great team work with a great leadership.

Great opportunities to grow as a professional and excellent work / life balance.

as a bank teller I would sit at the window and help customers perform transactions. My team was great. We had referral goals where we'd have to quickly look at a customers account and find a reason to refer them to sit with a banker and discuss other bank products.
The branch manager would hold a meeting after we'd close and typically insult us using – more... words she thought would go over our heads. – less

Typical day was fast paced helping clients who walked into the banking center. Approved transactions and provided coaching. Review reports for fraud and order cash and supplies.
Learned to manage others and to pay attention to details. Begun hitting the pavement to prospect new business.
Management was very poor, negative attitude towards clients and – more... micro manages her staff.
Co Workers were very pleasant and willing to partner together to meet branch goals.
Being talked down to and micro managed
My peers and helping my client meet their financial goals. – less

Love this company, was my first experience face to face with the customer.
I learned a lot about banking Love to learned about banking, sales and customer services.

As a recent college grad in 2006, was looking for a steady full time position.

Overall good employer.. family environment that make the customer feel at home and welcomed

Reviewed all post closing documents. Made sure in line with HMDA guidelines. Created and sent wires.

THIS COMPANY DOES NOT EXIST ANYMORE. The comapany has a lot of clients and great relationships

The Sr Management Team is out of touch with the front line staff. Popular in the US is run like a poor stepchild to Banco Popular in PR.

Many of the mid level management has left recently for better opportunities elsewhere and Sr Management does not seem to care.