Retail Manager
Bang & Olufsen State Street - Chicago, IL

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Retail Sales Specialist/Retail Store Manager
(State Street / Chicago, IL)

Job Description

Sales consultant, audio designer, service specialist and customer tutor, the Retail Sales Specialist wears many hats while remaining focused on the corporate vision and successfully contributing to the profitability and well being of the store.

Requirements: Previous sales experience is required.

Directly responsible to: Store Manager

The primary duties and responsibilities of the Retail Sales Specialist include amongst other things:

ß Achieves sales goals
ß Greets and establishes rapport with customers
ß Provides customers with goods and services in the store
ß Offers in home consultation where appropriate
ß Participates with the customer in designing audio and video concepts
ß Coordinates the custom projects of the customer
ß Executes a flawless follow up system
ß Improves and refines sales and product skills through training and participation on store sales tracking system
ß Collects all due funds from the customer
ß Collects customer information completely and consistently
ß Performs in-home delivery and set up where necessary
ß Provides in-home tutoring where necessary
ß Participates in the accurate control of inventory
ß Actively participates in store maintenance and merchandising
ß Daily cleaning and general housekeeping of showroom
ß Daily cleaning of displayed products or as when required to ensure products always are presentable
ß Assist in changing displays when required
ß In store after sales service support
ß Attend to customers for repair and service through receiving or collecting of repaired/serviced products
ß Participates in store open and store close activities
ß Participates in marketing events

Performs other duties and responsibilities as required


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