Teller I - Full Time (Current Employee) – Kansas City, KS – July 7, 2016
Typical day at work helping customers, balancing, making sure everything gets encoded and scanned, have to do vault tickets, balance both my drawer and vault at the end of the day. I've learned many things about banking, I've become a better teller, also learn to appreciate our clients and understand what they need and how I can help them to make they're experience with us better. My co-workers are great people to work with we always help each other out in need of help it's always team work. Hardest part of the job would be when there is very little we can do for a client depending on what the situation is, most enjoyable part would be watching customers leave satisfied knowing we helped them with what they needed.
Sales Associate (Former Employee) – Lee's Summit, MO – June 30, 2016
I enjoyed working for this company because I believed in the products we were selling. The products were everyday bank accounts including checking, savings, money market, CDs, credit cards, loans, etc. The employees were required to be tellers and customer service representatives. I was looking to advance in the company before I was offered a job with State Farm.
Teller (Former Employee) – Grandview, MO – April 28, 2016
Personnel has always been gracious and there are a lot of good people working there. There was not much in pay raise unfortunately and if you are looking for overtime, this wasn't the company to do that for. Management was really nice and continue to be my friends today. I enjoyed helping customers and building a rapport with them.
Nice people and a set schedule.
The yearly pay raise was a joke. I hope it is better now.
Great place to work, friendly group of people to work with.
Teller (Former Employee) – Saint Joseph, MO – March 25, 2016
loved the group of people I worked with. Customers were what gave me a job, i liked working with different people everyday and no two days were the same., Customers Inquiries, Large Cash Flow and Balancing, Customers Inquiries, Handling Customers
Teller Supervisor (Former Employee) – KS – January 22, 2016
I worked as a teller supervisor at Bank Midwest for three months. After a month and a half I was frantically sending out resumes and combing the internet for ANY other job opportunity. This company is trying desperately to make a bigger profit and because of that the quality of work life and the quality of customer service the employees are able to provide is suffering. Many of the accounts that encouraged people to go to a smaller bank had been "upgraded" by the time I started working there and Bank Midwest didn't offer half of the perks that bigger banks do to justify either paying a monthly maintenance fee or keeping an outrageously high average monthly balance. Their interest rates were no where near competitive and to actually qualify for a loan you'd probably need to sacrifice your first born. The problem with that, besides the obvious, is that 90% of the tellers' job was to push these horrible accounts on everyone walking through the door. The sales goals were entirely unrealistic and the "moral support" given by management...let's just say two of the tellers working under me cried on multiple occasions. I know that while I was employed there at least six people from different branches walked out and multiple people at my location turned in their two weeks notice. The software they use is like something out of 1980 and a large amount of pressure falls on tellers to determine whether a customer's deposit is 'safe' to make. I'd worked in banking for years and I can verify that this is one of the lowest paying/high stress companies to work for.
There were some yummy resturants near my location.
Commercial Post Closing Supervisor (Former Employee) – Kansas City, MO – October 5, 2015
A typical day would be to review co-workers work for accuracy. Review errors with them and help coach. I was the supervisor of 13 great employees. The hardest part of my job was that it wasn't challenging. Enjoyed working side by side with my manager and group of employees.
Teller (Former Employee) – Olathe, KS – October 16, 2014
I learned a lot from being a bank teller. I learned how to read people. I learned how to handle customers under pressure. I also learned how to treat other employees. I had a variety of different managers and supervisors who all brought something new to the table. I learned that if you are not early you are late, which was a great lesson to learn! I loved all my coworkers and they all loved me. I loved how hard my manager was on me because it showed me he knew i had the potential to do greater things. The banking industry is very professional and very personal. These two things are what I enjoyed the most. Knowing that my client trusted me with their money was a great feeling and helped build great relationships. My least favorite part of the job was scanning the work at the end of the night. Overall I loved working in a bank setting, it has a lot of great benefits and perks.
Teller Supervisor (Former Employee) – Macon, MO – August 27, 2014
I worked for this bank right after they switched owners and I have never been happy with the way the Kansas City area managers/upper management has handled situations in our small town branch. Every product and decision is always based off the KC area and they take no consideration about what might work best for the area that the banking centers are actually located. They are absolutely only concerned with meeting goals and making those numbers-not about providing good client services. 98% of your job requires you to refer products to clients to gain new business and make the company more money, even if that means pushing a product on a client that would be better off without it. It's very uncomfortable. Tellers, in my opinion, are held responsible for way too much as well and they take the biggest risks and the biggest falls.
enjoyable staff, good hours
corporate based company, employees aren't treated as important
Commercial Post-closing Specialist (Former Employee) – Kansas City, MO – July 19, 2014
I worked here when things were constantly changing as new owners were changing processes and the overall image. The work was challenging and I felt my opinion was considered in ways to make things better.
Teller Supervisor/Mobile Banker (Former Employee) – Kansas City, MO – July 18, 2014
Before BMW took over was a great place people cared about staff, after nothing was more important than pushing out former Hillcrest employees and making that dollar. Always had to push some type of sale on customers whether it was needed or not. Not my idea of good customer service.
vacation and sick time
not able to advance, if not former bmw employee you were considered a weak link and pushed out, (regional manager told their banking center manager's to do that)
Teller I (Former Employee) – Excelsior Springs, MO – May 20, 2014
Friendly staff, continuously busy, mood is always light but staff if always alert. I have learned work scanning, data entry, cash balancing, debit card ordering, check ordering, inventory count, inventory organization, vault balancing, money orders, cashiers checks, cash advancements, CTR filings, hold placements, fraud suspicion, client services, client satisfaction, and much more. The hardest part of the job was learning to form sentences structured on client satisfaction while keeping procedures on a need-to-know basis only and meeting referral requirements (Excelsior Springs is a small town)