Bank of America Merchant Services

Bank of America Merchant Services Employee Reviews

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If you like corporate culture this job is for you
PARTNER SALES SPECIALIST (Current Employee) –  Liberty Lake, WANovember 13, 2017
Potential to be a great place to work if management could decide on the direction of the company but there have been too many changes at every level along with constantly changing job responsibilities, job and department titles, compensation structure, benefits, etc. With the recent layoffs and compensation changes it's more work and less money- great for the company, bad for employees.
Pros
Great benefits, good people
Cons
constantly changing expectations and increasing work load
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Generally a good place to work.
Sales Coordinator (Former Employee) –  Hagerstown, MDNovember 12, 2017
Bank Of America Merchant Services is a corporation, an affiliate of First Data. If you are comfortable in a corporate environment, then you would like working here. The health benefits are very good.
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I was part of a large layoff that happened end of September 2017 or I would still be there. Loved my job, loved my merchants and my coworkers.
Vice President, Implementation Services Manager (Former Employee) –  Prior Lake, MNNovember 8, 2017
Good Place to work, must be a self starter . Not an 8 to 5 job, Always on call in my position, average day was 10 to 12 hours. Coworkers and direct management good and very helpful.
Pros
work independently
Cons
not a lot of room for advancement.
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job was good 4-5 years ago
AVP (Current Employee) –  Fort Myers, FLNovember 7, 2017
the job has changed within the company, now most of us are make @ 1/2 of what we did in the past. Company keeps adding more responsibility with less pay and it has made a revolving door with employees.
Pros
freedom to work how you want
Cons
no money
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There are health fairs, activities throughout the year.
Client Service Specialist (Former Employee) –  Louisville, KYNovember 5, 2017
I was a team player. Always helping out. On time. Worked well with others. Worked on a pc. Using excel, different systems like Auth Query and Trans Data for research. Typical day was helping merchants find where deposits might be and rekeying deposits
Pros
Free coffee, area to eat lunch and free parking.
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good
Customer Service Representative (Former Employee) –  Harlingen, TXNovember 1, 2017
Decent place to work at. Worked your 40 plus hours. Only bad thing here is you had to sell certain products for comission. There was lack of customers buying,
Pros
health insurance
Cons
pay
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Not a stable environment
Manager (Former Employee) –  Atlanta, GAOctober 30, 2017
Though very professional, stability for the majority of the associates is not present. Three lay offs in 2 years is too much. Constant juggle in trying to build a culture and stick with it.
Pros
Great benifits
Cons
Not real stable for the long term
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Demanding company with aggressive goals
Vice President, Regional Sales Leader (Former Employee) –  Dallas, TXOctober 29, 2017
Very demanding company with aggressive goals. Lacked a bit of support at the leadership level.
Paid for performance environment but needed to put more of an emphasis on the support for the sales reps.
Pros
Paid well
Cons
Lack of support
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n/a
Business Consultant, Assistant Vice President (Current Employee) –  North Port, FLOctober 29, 2017
Partner with team of Bank of America financial centers, partners, and referral sources on identifying opportunities to medium and small business clients. Coach teams of financial center sales professionals and referral partners to meet and exceed sales targets.
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Audited accounts to ensure credit policy is followed - trained sales on credit, answered the credit inbox twice a week answering questions on credit
Senior Credit Analyst (Former Employee) –  Richmond, VAOctober 27, 2017
I worked from home - I did not work at the office. It is a stressful environment because the sales department have difficult goals to meet so Credit was placed under the strain from the sales goals.
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Excellent company
AVP Risk Manager- Data Compromise and Compliance (Current Employee) –  remote workingOctober 25, 2017
Bank Of America Merchant Services is an excellent comany, I am no longer there due to company restructering. I would return is an opportunity came up.
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Good place to make money but many strange changes lately
Performance Specialist (Current Employee) –  Coral Springs, FLOctober 21, 2017
They offer great benefits and you can make good money,however restructuring changes have taken place and people feel unsure of job security and promotion at this point
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Poor Management/ Commission bad structure
Inside Business Consultant (Former Employee) –  Dallas, TXOctober 18, 2017
This company brings to the management people that even have experience on merchant services, how we supposed to receive support and guidance without somebody with experience
Pros
Perks and outdoor activities
Cons
Bad commission structure low pay
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Short-term focused and slow to change
Manager (Current Employee) –  Atlanta, GAOctober 10, 2017
Top-down management style with little understanding of what is required for day-to-day execution of decisions made
Constantly focused on revenue gains for next month, quarter, year, with little concern for investments required for long-term growth.
Constant fire drills because of lack of planning by executive team
Lots of people in jobs they are not qualified for
Faulty structure based on joint venture of two companies with very different cultures
Pros
vacation policy, benefits
Cons
work/life balance hard to achieve
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Good place but...
Field Service Technician (Former Employee) –  New York, NYOctober 10, 2017
Good place to work but company constantly changing and will terminate a department with no notice. During my short tenure the company keeps restructuring itself so no long term plans can ever be made.
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Would not recommend.
Product Specialist (Former Employee) –  Hagerstown, MDSeptember 29, 2017
Things started off great a few years back when I first started with BOA. Over the years the comp plans continued to get worse and Bank gained more and more. Our work goals were dramatically increased as our comp plan continued to lower and fail. Meaning the Bank was making more, we were working harder, and things continued to be very unbalanced.
Pros
Benefits, insurance, 401k, and vacation time.
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Great place to work
Regional Sales Coordinator (Current Employee) –  Richmond, VASeptember 28, 2017
Is a great place to work, great salary, good benefits. It's a very demanding company, you have to meet set goals. Fast pace environment. I learned a lot about underwritting.
Pros
great teamwork
Cons
healthcare
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Bams
Senior Client Relations Specialist / Retention (Former Employee) –  Coral Springs, FLSeptember 23, 2017
Bank of America MErchant services has "okay" benefits but the actual business can do a whole lot better. No growth, No raises, No motivation, and no drive.
Pros
benefits
Cons
no growth, managers have no knowledge, no motivation
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Nondisclosure
executive leaders on a weekly basis (Current Employee) –  Charlotte, NCSeptember 21, 2017
Always keep your head down. Trust ONLY your manager. Pay close attention to detail and politics within the office. Most importantly, never disagree with any ideas, only piggyback off of them.
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Company undergoing major changes
Regional Sales Executive, Vice President (Current Employee) –  Atlanta, GASeptember 20, 2017
There is a power struggle between the to companied that own Bank of America Merchant Services. It is uncertain times there currently. After 10 years the direction has become unclear.
Pros
The product is good
Cons
MAny distractions set by the leadership that impead the process to sell.
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Overall rating

3.5
Based on 125 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.6
Job Security/Advancement
3.0
Management
3.2
Culture
3.4