AVP Merchant Small Businness (Former Employee) – Seattle, WA – May 26, 2016
Excessive Compensation Changes (5 in a 12 month period) Average Commission Structure compared to Peers Near impossible benchmarks to obtain goals to realize promised "potential earnings", as well as lacks providing a formula from a sales activity standpoint on how to achieve it. Lack of Leadership from a Sales Organization standpoint Management lacks skill set to lead Company not willing to accept responsibility for repeated divisional failures You actually don't work for BofA, you work for the Joint Venture of BofA and First Data. Your W-2 and Employment Verification comes from Alpha Staff - an outsourced HR Management company. You do not share privileged access to client info to conduct your job as a normal Bank employee does.
You have a well known branch name on your business card
Assistant Vice President, Territory Sales Manager (Current Employee) – Hampton Roads, VA – April 18, 2016
Regional account representative. Met with new and existing business to develop payment solutions to facilitate credit card payments. Management and co-workers are great. This is a knowledge based industry that is constantly evolving Information is shared openly and willing throughout the organization.
Was a great company when it was owned solely by Bank of America, BAMS is a First Data company with First Data management and ideals
Sales Consultant (Former Employee) – Liberty Lake, WA – February 7, 2016
Started with Bank of America in early 2000's then in 2010 company did Joint venture with First Data. At that point things began going downhill, advancement opportunities went away. Sr. management changed from helping and caring about customers to seeing how much they could milk them for. So far disconnected from what customer wants that I would not be shocked to hear about a company restructure in the next 5 years. I left willfully making while over $100k a year because I don't agree with products offerings and management direction.
Supportive management with career advancement opportunites.
Executive Response Team, Senior Business Analyst (Former Employee) – Coral Springs, FL – November 4, 2015
The most enjoyable part of the job was speaking to various levels of business both internal and external. Definitely results orientated but also focuses on growing your personal strengths. All levels of leadership (including CEO) were accessible as they would often offer town hall meetings and interact with staff directly at corporate events.
Management is lacking which causes problems through work place
Advance Client Support Specialist (Former Employee) – Spokane, WA – October 27, 2015
Management fails to make choices on work performance which hurts the company. You can be at work every day do twice as much work as coworker but won't acknowledge or get a raise. Management chooses who they would like for advancement which creates an unhappy work place since not off stats. This has caused the high turn over rate for the company.
Catered lunches three times a year
advancement is a myth and can only move to second level
No training very bad environment to work at especially in Management
VICE PRESIDENT / REGIONAL EXECUTIVE LEADER (Former Employee) – San Francisco, CA – September 15, 2015
This is worst company I have ever work in my life it’s a very hostile environment. They promote people with no management experience to a Sr. Level position. I would never recommend any a friend or relative to go work this Organization.
Loan Officer (Former Employee) – Fort Worth, TX – October 1, 2015
My work day was very productive and fun. I learned so much about myself working there, I truly enjoyed working there. My work day was very productive and fun. learned so much about myself working there, I truly enjoyed working there
Senior Account Executive (Current Employee) – Chicago, IL – July 24, 2015
BAMS was a great place for me to work with Bank partners and win additional business products with existing bank clients. BAMS gave me the opportunity to grow and become a very successfull sale rep. The training and technology was top of the line and are always on top of training the sales force. I was able to be self managed through the 5 years that I was employed and became top sales performer YOY, regardless of the 5 different managers that I had in the Chicago market.
COMMMERCIAL BUSINESS BANKING REP (Former Employee) – Spokane, WA – July 21, 2015
I was part of the commercial client team of the banks merchant service division. I handled the high revenue accounts via phone and email, as it was a call center. I loved all of the volunteering I was able to take place it, I was able to advance quickly, great training. They set you up for success.
Quality Assurance Operation Analyst (Former Employee) – Louisville, KY – August 6, 2015
My day would start of with running reports, looking for errors from the account boarding process, and writing procedures on a portal for anyone to view. I would attend meetings that had anything to associate with new changes, learn the change, test the change, then document the change on the portal. I learned how the Credit Card processing system works from merchant side and finally understand why some businesses charge an extra fee for using a debit/credit card for less than $5. Management and co-workers were like a team and we helped one another. In my department, we had a back-up partner, so that if one was out unexpectedly, the back-up partner was able to carry both tasks. The hardest part of my job was training the new changes. Some people grasp onto the new changes, others had a hard time comprehending. I enjoyed being a part of the testing crew team.