AVP, Small Business Consultant (Current Employee) – Germantown, MD – August 9, 2016
I loved the idea of being in control of and accountable for my work day and my production. Meeting and finding solutions for my clients and their business. I hate learning by error, especially when you are signing someone to a 3 year contract. These are people livelihoods and these errors cost money with no retroactive or timely solutions. My best days was knowing that I had truly helped set someone up for success and I had a lot of those, but I've also had one too many unknown errors. At almost 2 years in, that is unacceptable by my own standards.
Supportive team, Great work life balance, unlimited earning potential
Constantly changing compensation/commission in company's favor, Inadequate training, 4 different managers in 2 years
Management has failed from the first month of hire to deliver on what was discussed and promised in interview process. Compensation was changing almost every 3 months. Management was average level of professionalism, occasional casualties. Pricing models, and sales goals were not alined properly to the compensation. New hire training was too long, accommodations were average. Trainers had less experience in the industry then the trainees. Lack of communication and support from Merchant Team Management to the Retail Banking Group. Again , that was a few years ago. Things may have changed.
Small Business Service Representative (Former Employee) – Liberty Lake, WA – January 29, 2017
Amazing company with benefits starting right off the bat or first day of the month following employment. Management was amazing and very understanding in knowing all employees have a home life. They are constantly working to improve things and worked to make sure there was ongoing training. They always had "movie days" where they would make popcorn and have movies running throughout the day, lots and lots of potlucks, and always providing doughnuts, etc for the employees.
Great hours, great pay, great benefits, nice breakroom.
AVP (Former Employee) – Dallas, TX – December 13, 2016
BAMS is a great organization to work for with a decent package but the management is not ,,,,,, too many politics. Associates were always stressed out with unrealistic goals and expectations with no real resources .
Business Consultant (Former Employee) – Boston, MA – August 15, 2016
I left the company due to a deal unlawfully taken away for me. I reported it right away to my manager. After two months of fighting, I lost respect and never received my commission. Compensation changes three time a year which is reduces majority of the time. They can't retain their customers nor their employees. Beware
AVP Merchant Solutions Specialist (Former Employee) – Coral Springs, FL – September 15, 2016
This place is a joke. They supposedly value the banking relationship of the small business clientele, but really they just want to sell or lease them drastically overpriced equipment and lock them into contracts for the processing of credit cards that contain ridiculously high rates and fees. The sales culture here is win at all costs. The ones who succeed do not care about the rules or have any care as to the plight of their customers. The micro businesses that were offered these so called solutions were better served by the many more transparent competitors that existed in the market place. The amount of customer complaints were extraordinary and the retail banking centers bore the brunt of it, while the BAMS remote management team brushed them off. Management only cares about equipment revenue and nothing else. If you help everyone who comes across your desk with the best solution for their needs it does not matter. Unless you lease them equipment you would be fired. The vast majority of employees did not bother to learn anything about pricing, competitors pricing and products, or how credit card processing actually works etc. They did not need to. It is taught to you in training, but never practiced on the job. After you begin working it is all about revenue which means leasing equipment and adding on fees for everything. The rate of defaults from the customers is very high and these can be clawed back from your pay for some time. This leads to months where one can have a negative commission. This can go on for months. The opportunity to advance can only come about aftermore... many months of high revenue. This can only be achieved by being very evasive to the point of misleading to the customers. The people who do this are greatly rewarded. Do not work here if you have morals and care about the small business people of America. The compensation and commission plan changes dramatically annually. The turnover rate is extraordinarily high. 75 plus percent of my training class of a dozen were gone in less than two years.less
Was a great company when it was owned solely by Bank of America, BAMS is a First Data company with First Data management and ideals
Sales Consultant (Former Employee) – Liberty Lake, WA – February 7, 2016
Started with Bank of America in early 2000's then in 2010 company did Joint venture with First Data. At that point things began going downhill, advancement opportunities went away. Sr. management changed from helping and caring about customers to seeing how much they could milk them for. So far disconnected from what customer wants that I would not be shocked to hear about a company restructure in the next 5 years. I left willfully making while over $100k a year because I don't agree with products offerings and management direction.
Management is lacking which causes problems through work place
Advance Client Support Specialist (Former Employee) – Spokane, WA – October 27, 2015
Management fails to make choices on work performance which hurts the company. You can be at work every day do twice as much work as coworker but won't acknowledge or get a raise. Management chooses who they would like for advancement which creates an unhappy work place since not off stats. This has caused the high turn over rate for the company.
Catered lunches three times a year
advancement is a myth and can only move to second level