Pros: Good Company, Good People, Positive Work Environment
Cons: Did not provided enough tools to do your job and low increase in pay
Typical day consist of retrieving loan(s) through our pipelines based on priority of business needs. My role was to review required financials & hardship letters that was submitted. Then had to analyzed the customer credit to ensure creditworthiness to determine the customer was eligible for further review. Upon making sure the customer meets the banking standards and policy, we would determine if the customer was qualified for Approval to move on to the next phase in the modification process.
I learned what is necessary to process and analyzed and ensure the documents submitted meet the banks requirements and based on the loan type ensure the all documents complied with State & Federal guidelines. I enjoyed working with the customer and co workers and I believed in Excellent Customer Service.
I worked very well with management and always ensured I maintain open commination to ensure I was doing what was required of me, from a performance and production level.
I truly believe in working well with others and I pride myself as being total team player, I believe the key to success is the ability to work with others for a common goal.
The hardest part of the job is not having all of the necessary tools to be effective in doing my job. If I see there was a problem with a process I tried to let management know what the issue is and try to provide some type of solution to help improve our relationship with our customer or our internal partners.
The most enjoyable part of the job is helping our customer in anyway I could , I truly believe the customer comes first, so by reviewing the customer package upon submission, I get great pleasure in helping customer achieve their goal. The main reason is being Appreciated for Quality Work..