Fun and lively place to work always a challange and games to compete with each other
Pros: the compentions and the pay-offs
Cons: messing up even just a little seemed like a big price to pay
When I worked at Bank of America it was called MBNA a typical day was usually fun filled. Managers always came up with games where we could compete with each other. We would sell balance transfers and get prizes for the largest dollar amount or something like that. There were contest where one team would go head to head for a month or so with another who ever won managers would serve us dinner in the conference room. The hardest part of the job for me were the remote listening or side by side then get picked apart, All you needed was one small error. Some managers made it hard on us I remember one time I ask how many more times I was going to hear about one of my sessions, not my best day. They did try to make it fun almost daily it could be a difficult job when we would call at dinner or child bonding times especially when we were outbound calling.