Sales & Services Specialist (Current Employee), Herndon, VA – January 12, 2014
Pros: healthcare benefits and general benefits
Cons: short breaks
Usual hours are from about 830am to 530pm. Learned a lot about how the retail banking system works and how banks make decision about credit, loans and also what kind of fees they refund. Work environment depends on what branch you are located and is constantly changing with employees transferring and moving up.
ADMINISTRATIVE ASSISTANT AND BUSINESS SUPPORT (Current Employee), Charlotte, NC – September 29, 2014
Pros: i'm valued and highly respected by team members
Cons: difficulty with advancement and broading role
I joined the Bank as am Administrative assistant, to learn a completely new culture from the Sports and Event planning environment that I had previously worked in. I love helping people and enjoy my role as a business support team member. I'm the concierge and go-to person if anything is needed, from meeting coordination, equipment repairs or technology – more... ordered, catering for conferences or meetings. However, now that I've been with the team for over 3 years I'd like a more challenging role with more responsibities. I am stuck with bank metrics of being over qualifed because I have a master's degree, but under qualified because I have only been in my role for 3 years. – less
OFFICE CLERK (Former Employee), St Louis, Missouri – September 29, 2014
Handle Corporate/consumer calls to/from personal bankers, customers and other banking vendors. Supervised small group to do land research, input data in computer, coordinate the ordering of documents needed to process mortgage loans,fax, and copy
Very aggressive in their mission to become the number one Bank
Personal Banker (Current Employee), Yonkers, NY – September 29, 2014
A typical day at work includes assisting customers with their account maintenance issues while uncovering financial needs. Open accounts for new and existing customers. Ensuring that daily operational task are up to date.
Great experience in gaining knowledge for more programming languages
Disclosure & Collateral Management Analyst II (Current Employee), Fort Mill SC – September 27, 2014
I enjoy the ways to create or streamline processes through report automation using the programming languages to which I am familiar. It is like putting a puzzle together, trying to figure out ways to create the reports that the business hopes we can and then fine tuning it to automate so it is easily available.
Mortgage Specialist (Former Employee), Getzville, NY – September 27, 2014
Pros: dress down days, free lunch sometimes. very helpful people
Cons: that whole building shut down.
I would revise loans to see if the numbers, and application was correct, if so then i would process the loan a step higher for the process to continue. If the everything wasn't correct i would not approve of it, and send the application back down. Management were very helpful in matters that a person needed guidance. My co-workers were very helpful, – more... and respectful. The hardest part of the job was when loans came in frequently and needed to be done in a certain amount of time, but I would always get the task done. I enjoyed everything about the job. no complaints. – less
Personal Banker (Former Employee), Alpharetta, GA – September 26, 2014
Pros: excellent benefits. one of the best medical, dental and vision benefit plans i have ever seen.
Cons: high pressure to hit goals that are outrageously high.
The most challenging aspect was no matter what bank you go to they always seem short handed. Their system is set to run on a skeleton crew to begin with. Every branch I worked at was operating without a full crew, often times missing the Branch Manager or an Assistant Manager. Management at the branch level was the worst, those folks are more concerned – more... with looking out for themselves than doing what's right for the customer or their fellow employees. The interoffice politics was the worst. It is mostly run by women and I'm sorry but women love to gossip and talk and often undermine management or anyone they didn't care for. They have a adopted this new sales technique from a company called "Green Consulting", apparently all the banks have signed contracts with this company, to train their sales crew how to sale without sounding like you are selling. The company had developed such a bad name as having an overly aggressive sales force, that they had to come out with this new approach. The new approach made a tough job even tougher, now you had to sell your brains out, but not sound like it. Not the easiest concept to grasp, and nine times out of ten, most bankers would ditch the new method of not getting the results and just go back to what works, good ole fashioned sales talk. The upper level managers where excellent, but the branch level and below where terrible. Most had huge egos and were anxious to show management what a hard, ruthless tyrant they could be. If you were one minute late you would get written up, unless you were managment. The pay was not that great for all the stress and pressure. You would get audited about three or four time per year. If you fail an audit you had to forfeit all commission income for that quarter, so the pressure to do well on audits was enormous. You basically had no time to study at work and ultimately studied year round at home. Work life balance was a joke. I worked almost every weekend in the three years I worked there. Turnover was terrible, you would constantly be getting new business partners. When you took vacation they would count it against your quotas for the month. So you could go on vacation but you had to blow it out of the water before and after a vacation just to stay in the "green" for sales goals. Working with the customers was the best part of the job, working with management was the worst part of the job. There was a ton of politically correct thought that went into every decision. Bank of America is a very, very left leaning organization politically speaking and their political correctness made me sick sometimes. We had to watch this stupid video about their diversity and how they open their arms to everyone and the video showcases a few of their gay, lesbian and transgendered associate telling us how wonderful the company is for allowing them to be so open and out. God help you if you don't agree with all that at Bank of America. – less
MFR Auditor (Former Employee), Fort Worth, TX – September 26, 2014
Responsible for validating other auditors’ decision of underwriting declines/approvals on complex residential loans, adhering to company and industry guidelines while remaining current on all pertinent laws and regulations. Research and develop detailed synopsis that identified all loan attributes, as well as loan deficiencies. Serve as a subject-matter – more... expert, assisting with difficult problems and questions, providing work direction, and training to underwriting audit staff. Coach and mentor lower-level auditors on decision making and departmental processes and policies, and provide performance feedback to them and their supervisors. – less
Teller, Customer service (Former Employee), Carlsbad, Ca – September 25, 2014
I enjoyed the professional setting of working for Bank of America. I had the opportunity to work independently and work with others and got to know many of my customers and looked forward to seeing them. This was a high stress environment where I learned to multi task and also gained a greater sense of responsibility, professionalism and attention to – more... detail. I had great co workers, and for the most part great management. – less