Sales & Services Specialist (Current Employee) – Herndon, VA – January 12, 2014
Usual hours are from about 830am to 530pm. Learned a lot about how the retail banking system works and how banks make decision about credit, loans and also what kind of fees they refund. Work environment depends on what branch you are located and is constantly changing with employees transferring and moving up.
Team Lead (Former Employee) – Norfolk, VA – May 23, 2016
The core value of the company is great. If you apply yourself there is a great opportunity for advancement. As a company in the past 5 years they have faced some challenges. Therefore, they had to restructure their business needs causing a lot of tenured employees to be out of work. I would work for them again, even though I was laid of because they have great compensation and benefits
Senior Loan Closer (Current Employee) – Rolling Meadows, IL – May 23, 2016
Typical day on the job is hectic. You have to be able to balance multiple files and activities at the same time while keeping a calm demeanor. I balance my workload with helping/training new hires on BOA's closing practices.
Residential Loan Closer/Funder (Former Employee) – Oak Brook, IL – May 22, 2016
Bank of America was a fast, paced, work environment. A typical work day consisted of heavy work load, good compensation and long hours. I am used to working in this type of environment and I work excellent under pressure.
Teller (Current Employee) – Santa Rosa, CA – May 22, 2016
A typical day at Bank of America is very fast paced, with a lot of attention to detail. I have learned to love working as a team , we are a family and together we try our best to make our stressful days go by fast.
Teller (Current Employee) – Walnut Park, CA – May 20, 2016
It is a pleasure working for such a large corporation. There many positive aspects to working with Bank of America. For instance, having the chance to become knowledgable regarding finances. We are given the chance to become experts with banking.
Great place to work, alot of room for advancement.
Home Services Specialist II (Former Employee) – Rancho Cordova, CA – May 20, 2016
A typical day would be to come in and get all systems started and set up as needed for your day. Next I would sort my portfolio by priority for that day. I would continue to take calls and make calls all day. I would notate each account as well as setting up reminders for call back at desired times.
My co-workers were fantastic, and management would assist in getting answers not easily obtained.
Technical Analyst II (Former Employee) – Pennington, NJ – May 20, 2016
I have worked for a number of years at Merrill Lynch which was taken over by Bank of America. During my tenure before Bank of America, working in Operations felt as if you contributed something and you were treated with respect but once I moved into IT, I felt that respect was taken away and it only became worse after being taken over by Bank of America. My transition removed any hope of higher compensation which I thought was strange since I always thought that you would make more money. I was told by the hiring manager that it would be a lateral move and even though I left my previous position with a far exceeds rating, that would not transfer into anything when it should, you work hard, put in the time, when it comes to rewards it should amount to something but unfortunately, that was not so, my bonus did not factor in my work ethics. Right away, I should have realized what was in store for me at the "Global Service Desk." On a daily basis we would we would take between 60 and 80 calls with 1 morning and 1 afternoon breaks, if you missed your break, you lose it. There was no room for advancement here, it was definitely a brick wall, where any motivation was often removed and replaced by criticism and nepotism. There was the chosen few that was always taken care of and pushed into secured positions. Some of these were warranted but if you looked around, there were some that had no idea how and what they were doing in the positions they were given, while there were talent that was just willfully neglected to be given a chance to shine. The ones that were given the opportunitymore... turned out to be self centered, obnoxious individuals who used their unworthy positions to rebuked, insult and make fun of other analysts in their 'private chat rooms'. This can be verified if you look in these chat rooms, "this can be verified, look for it." There was the constant micromanaging done by the managers to get analysts off the call and move on to another, 'cut a ticket', 'cut a ticket'. 'Bold type fonts' screaming their impatience and displeasure at lengthy calls, while you are dealing with a frustrated user on the line was the daily grind of this 'dysfunctional and mismanaged Service Desk'. The managers clearly did not know how to manage, how could they, they did not posses any management skills, these were the same self centered, often obnoxious, insulting crop that would filter and slithered into the management roles, how can they be effective manager, and this is still happening there, investigate it, speak to the analysts, don't just take my word. There was no effective oversight, on many occasions they try to form a committee, but once again the members were specifically chosen and eventually nothing became of it. There were very skilled analysts who would often approach the managers for any available projects or who would volunteer to work on projects only to be told that it was already given to the 'chosen ones' who already had their hands filled and could not deliver on their own deadline. So you had managers who would yell, scream, insult and sometimes curse, you had those that just follow redundant, over vigilant protocols and can't seem to make a recommendation that would benefit you but themselves. There were a few that seemed to be always boozed up swaying on this limb between reality and their own perceived, inventive ga ga land, these people are still there, investigate it, talk to the analysts and these characters would emerge. Every so often they do a 'clean up', reshuffling of the deck, but pay attention and you will see the kind of cards that get tossed and moved to the bottom of the desk. The bottom line is this, Bank of America's Service Desk is one of the worst place I have ever and will ever work, they show no respect for majority of their employees, they don't encourage or motivate their employees and if they do they do it on the most minimal level. They show nepotism and I would say this they are racists, that element shows from all levels of the managers there, just look at the diversity makeup of this Service Desk. They hire unskilled minorities so they can pay them less, provide minimum training, which can only lead to them and their 'chosen' vilifying them on that ever thin ladder to nothingness. Everyone can be a manager, not everyone can manage. If you are put in a position to manage and your employees are not motivated, then you 'FAILED AS A MANAGER', that's your job, you were privileged, it's not the employees' fault it's yours, you have failed to manage. Don't take my word for it, speak to the analysts, the truth is out there, investigate it.less
I could not find any during my tenure there.
Too many to list, mismanage, no room for advancement, not a good place to work for.