The job is a very competitive job which you earn bonuses within good stats. The customers call into the call center - which are always so angry with the policies of Bank of America. These customers will let it out on you to the point where counseling is a "must". Also, management for home loans is horrible, they are supposed to help and take escalated calls, however, if you ask them for the simplest thing, they will make you feel horrible for even asking. I've come down to the point where I don't even ask for help anymore, I ask my co-workers who have worked their for years. The job itself was easy for me, making sales and obtaining good stats was great as well. I wanted to have a job where I felt like family and fit in...this was not it for me. It may be different for others, it was a great learning experience! Just need better management and higher wages for these rude customers.