A great and fun staff, but the center was very busy
Professional Teller (Former Employee) – San Jose, CA – August 10, 2012
A normal day would stat about 8:45 a.m. walk to the front door, there would be a line. Set up my computer, then cash can, while our manager gave us daily news. After the huddle the doors would get unlocked and we would help customer from 9 am to 6 pm with a steady line. In between there were two smoke breaks and one hour lunch. The worst part of the job I would say is not being able to help the customer a little more with fees or
Collector I (Former Employee) – Greensboro, NC – October 15, 2017
The most enjoyable part of the job is speaking with customers and helping them improve their lives.It constantly is changing and for the better. I learned how to effectively improve my computer skills.
Technological innovation is not that fast at Bank of America. It can be improved. Things move at glacial pace and lot of projects requiring cutting edge technology don't get funded. People are good and pleasant to work with.
AVP (Current Employee) – New York, NY – October 15, 2017
If you're fresh out of college, 22-27 years old, this is the best place to work. They have a great rotation program and teach you a lot of advanced Excel skills and give you a lot of different product knowledge. This program is cutthroat and the future leadership of the firm usually comes from there. However, for 27+ hired from outside the rotation program, and especially for parents, there is no hope of career advancement or raises. Benefits for parents are minimal versus competition. Other Wall Street firms have onsite free daycare.
I learned in my low level position, it's demanding & stressful. I can only image what its like the higher you get. It's 100% sales, do not be fooled. We are supposed to suggest products & solutions based off of the needs of the customers, but when your back is against the wall & your facing high goals, it's easy to force feed a product just to hit your numbers. I can honestly see why Wells Fargo got into the trouble that they did.
Systems Engineer (Current Employee) – Richmond, VA – October 14, 2017
The company provides an appropriate compensation but the environment is very fast paced and can be quite stressful particularly with the significant reduction of staffing and continuous restructure of management.
PREFERRED RELATIONSHIP SPECIALIST (Current Employee) – Phoenix, AZ – October 14, 2017
Very good if you need money and don't mind having your soul sucked out to get it. Working for BofA has been the text-book definition of working in corporate america in all the worst ways.
amazing paternity leave - 6 months after working there for a year
had to work there for a year, Management doesn't know what they are doing half the time with no real relation to the team, To their credit they are over-worked and under appreciated too, It's really upper-management that needs to dig their head out of the sand and fix BofA
Administrative Assistant III (Current Employee) – Hellertown, PA – October 14, 2017
BOA has great benefits! BUT It is becoming very challenging for the staff in the direction that the company is going. Billions are make each quarter and very little trickles down to the worker ants who are making it for the company.
Customer Service (Former Employee) – Buffalo, NY – October 13, 2017
I loved working at bank of America. I was trained in flex group. I completely enjoyed this department because we were trained in every department of the mortgage company. I was trained in customer service, documents (making sure all necessary documents were in mortgage file), payments (applied incoming payments to mortgage), some collection calls. The best part was working and learning all areas of mortgage banking
Financial Analyst (Former Employee) – Riverside, RI – October 13, 2017
Upper management was very hard to work with. My managers were deficient in team leadership and knowledge. Some managers knew what they were doing as others surely did not simply because lack of computer knowledge. Working closely with my peers/ coworkers was the most important resource as a new employee for myself. Also I really enjoyed the diversity groups inside of BOA. Those are really helpful to network and meet different people throughout your facility.