A great and fun staff, but the center was very busy
Professional Teller (Former Employee), San Jose, CA – August 10, 2012
A normal day would stat about 8:45 a.m. walk to the front door, there would be a line. Set up my computer, then cash can, while our manager gave us daily news. After the huddle the doors would get unlocked and we would help customer from 9 am to 6 pm with a steady line. In between there were two smoke breaks and one hour lunch. The worst part of the – more... job I would say is not being able to help the customer a little more with fees or – less
Sales and Service Specialist- Primarily (Former Employee), Mesa, AZ – December 15, 2014
This was a very enjoyable work environment that had stability in hours, but limiting because of compensation. I learned not only about bank regulations and mortgages but i also gained the experience of meeting sales goal requirements each month. My staff was friendly and outgoing and a pleasure to be around. The hardest part was my income, but that – more... did not stop me from the best part of my job, meeting those goals every month. – less
Personal Banker (Current Employee), Waltham, MA – December 15, 2014
I came back to work for Bank of America when an old manager called to ask if i would be interested in an opening in her market. I was happy to return, and I can recommend it for a retail banking job. The goals are not easy, but the product is reliable and you have a clear idea of how to get support and follow on anything you might need.
It is entirely – more... a sales position, but I am able to manage performance for a few of my coworkers so the experience has been valuable. – less
Personal Banker (Current Employee), Greenlawn – December 14, 2014
Pros: great benefits
Cons: everything else
Banks are all changing, they're all going back to their old ways, where sales and hitting goals was a priority. Bank of America has great benefits but the training from the very start is appalling. You are behind a computer for 7 hours straight taking useless training courses that you don't even use at the end of it all. Management are not going in – more... the right direction! Greed, Deception and Numbers is all coming back, not as open like back in the days but it certainly has become a come back! – less
Mortgage Servicing Specialist Lead (Former Employee), Plano Tx – December 12, 2014
Typical day • Coordinate and facilitate the communication of new or changed regulatory requirements impacting Loss Mitigation Affidavit. Provides support to our attorney network. Work with Default and Foreclosure servicing along with other lines of business and key support partners to ensure initial impact determination as well as detailed implementation – more... action plans are documented. Ensure compliance with regulatory requirements will be executed within prescribed deadlines. Review implementation action plans for adequacy and completeness. Ensure concerns or gaps are identified and addressed timely. Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. – less
Unit Manager Compliance Risk / AML / OFAC (Current Employee), Charlotte NC – December 12, 2014
I am a Unit Manager for Compliance Risk. Manage five Team Managers and associates. I oversee the highest profile compliance special projects for the bank. These are the Senior Political Figures, Non Government Organizations and OFAC Quality Assurance.
Claims Analyst II (Former Employee), Newark, DE – December 11, 2014
Pros: knew exactly what management expected
I really enjoyed this job, and I learned a great deal of my dispute knowledge, which I took to another bank. I was able to grow and get out of my comfort zone and assist customers with their billing disputes.
Treasury Services Advisor (Current Employee), Brea, CA – December 11, 2014
My day consists of resolving complex issues within our treasury services area. I have learned time management, and how to multi-task. Management has a clear idea of the road ahead and ensure that this is communicated to their associates. The best part of the job is the many different relationships and bonds formed with teammates and outside business – more... partners to ultimately serve the clients needs. – less
Foreclosure Specialist II (Former Employee), Dallas, TX – December 11, 2014
Pros: short lunch and was able to leave early
Cons: great health care benefits
Supervisor would give us reports that we had to work from daily. Once I finished reports I help others on my team. The report required a lot of typing and research. This made the day go by fast because there was a lot of transitioning from computer apps to other reports.
Customer Service & Sales Specialist II (Former Employee), Brea, CA – December 11, 2014
Pros: great company, benefits
Cons: work ethic
I love Bank of America as a company itself. The culture and work ethic at the specific call center that I worked at for several years, was extremely poor. The management does not care for employees, they try to compensate you with one hour off the phones for a barbeque treat, instead of giving a raise. I worked at Bank of America again for seven years – more... and received two raises, and my performance always met standards. I have even had roles as a on the job trainer, but never actually promoted. – less