Excellent work environment, High paced inbound phone operations.
Pros: Fun people, good morale, excellent management.
Cons: explaining and handling tough situations to customers
I managed accounts for the online payment research department and exceeded in monthly goals and statistics and quickly became the asset member for my team. I handled difficult situations with card members payments not reflecting the correct amounts, I assisted online technical support. I helped team mates with escalated calls and would quickly resolve customer queries in a timely manner.