Management made sure day started with upbuilding each team with daily responsibilities. Provided training and one on ones. Co-workers helped each other on a daily basis. Hardest part of my job was after my review of the file and once decisioned as a fail based off of Fannie & FreedieMac guidelines, then file would to go to a different auditing department, they would agree or disagree. If file came back as a decline, then I would have to do a write up to the manager for their review of the file. With that said, it would of have taken the majority of my day for that one file. The most enjoyable day would be working with my team members and making a difference for the customers.
great acknowledgement from management as well from team leads and co-workers
Small Business Specialist (Former Employee) – Newark, DE – May 26, 2016
I worked in the Small Business Dept in the Newark office. The job itself wasn't that bad. I just wasn't used to dealing with angry horrible customers all the time. After that, the job got pretty easy. HOWEVER, management changes a lot. My first two managers and interim mangers were great and helped me a lot. My last manager was a snake and had me fired. It was the worst experience of my life. I would never bank with them and I would NEVER work for Bank of America EVER AGAIN. Horrible horrible horrible.
Property Preservation Specialist II (Former Employee) – Plano, TX – May 26, 2016
Supervise a team of 15- 20 Property Preservation Specialists ensuring default properties are preserved efficiently and in accordance with investor, insurer and internal guidelines. Setting team goals and objectives. Monitoring, tracking and reporting results. Hiring, coaching, counseling and training. Conducting performance evaluations and salary reviews. Ensuring established productivity and quality standards are met. Conducting portfolio audits in order to determine compliance, integrity and timeliness of the property preservation processing. Implementing new procedures which may be required due to changes in the regulatory environment. Monitoring daily work-flow. Recommending ways to improve the team/ departmental processes while minimizing loss exposure. Evaluating training and development needs of staff. Providing appropriate opportunities for advancement and career paths.
Great inconsistencies below Executive Management. Disparate Departments and Divisions not working together. I learned most processes are non-existent or non-document.
Trying to find someone that knows all facets of a system is like finding a needle in a haystack. Each SME has their own expertise for only one part of the tool or function. Most of the internal people recognize this and are frustrated too.
The most enjoyable part of the job is the people I have the privilege of working with throughout the bank. They are eager to help and learn.
Nice offices and one of the Worl's largest networks.
Traffic to get downtown, paying to park and low salary compared to competitors.
management is consistent- training is always available, - employees treated fairly, -and kept up to date about any changes or improvements, scheduled, weekly and monthly training available- professionalism is stressed. team leaders always ready to help
High stress level of meeting metrics, co-workers friendly, managers approachable.
Customer Service Representative (Current Employee) – Plano, TX – May 25, 2016
I have never worked in a metrics system, and the pressure to keep high metrics is very difficult. However, the company has worked as well they could when I was struggling with severe illness. I am thankful for how much they did for me
minor acknowledgements via emails, health benefits amazing
work load is high stress, metric system is everything.
AVP; Operations Project Consultant (Former Employee) – Lincoln, NE – May 24, 2016
One of my regrets is leaving Bank of America. I was fortunate enough to be able to work with some amazing people, and the only reason I left was that I was working from home and wanted to work in an office again.
Bank Teller (Former Employee) – Lubbock, TX – May 23, 2016
- A typical day a work will have you seeing 500 faces a day blare passed you. - I learned how to move money around. I handled large cash transactions and worked with specialized computer programs - Management... Ended up getting with coworker, shotty experience - Co workers were great! - Hardest part of the job was the constant stress level of people freaking out over there money - Most enjoyable was getting off before 5pm
Team Lead (Former Employee) – Norfolk, VA – May 23, 2016
The core value of the company is great. If you apply yourself there is a great opportunity for advancement. As a company in the past 5 years they have faced some challenges. Therefore, they had to restructure their business needs causing a lot of tenured employees to be out of work. I would work for them again, even though I was laid of because they have great compensation and benefits
Senior Loan Closer (Current Employee) – Rolling Meadows, IL – May 23, 2016
Typical day on the job is hectic. You have to be able to balance multiple files and activities at the same time while keeping a calm demeanor. I balance my workload with helping/training new hires on BOA's closing practices.