I worked in the same office for over 5 years at Bank of America. In this time the office adapted to three different lines of business for the bank. I originally started off doing credit card collections. In this time I suggested payment plans, took payments, setup payment plans, answered and assisted customers in any other way possible. After this task we began to perform welcome calls to new and existing credit card holders to increase and encourage the use of benefits existing on the credit cards they had opened. In this segment we also assisted customers with reward redemptions, credit line increases/decreases, taking payments, changing reward types and many more credit card functions. In the last part of the job we switched to mortgage and began to overview loan documents to prepare for auditing. We also worked with several notaries to complete this task. Throughout the years I have learned a wide variety of skills including advising new employees, learning several different kinds of computer applications, working with multiple team members and lines of management, telesales experience, dealing with a variety of customers and specific customer situations, maintaing professionally to customers and co workers and many more skills along the way. The teams I've worked on were progressive and supportive and probably the best part of the entire job. You can get close to people over 5 years and many of the people I worked with have become good friends over the years.
Teller (Former Employee) – Banning, CA – March 23, 2017
A typical day at work would be to assist clients with their financial needs such as giving them cash or making payments on loans they may have The hardest part of the job is making sure by the end of the day you have a balanced cash drawer The most enjoyable part of the job is company recognition events
Team Manager (Former Employee) – Brea, CA – March 23, 2017
Bank of America is a huge corporation. Although goals are attainable, the workplace morale is low due to the pressure placed on the associate to achieve it. The most enjoyable part of the job is the associates who work for you.
AVP, BANKING CENTER MANAGER III (Former Employee) – South Yarmouth, MA – March 23, 2017
A typical day was hectic as a Banking Center Manager. We started our day with branch opening procedures followed by a daily huddle with the team. The day consisted of operations, sales, client servicing and coaching sessions with the team. Management was tough and unforgiving at times. the most enjoyable part was building relationships with customers.
Personal Banker II (Former Employee) – Glen Rock, NJ – March 23, 2017
Great Company to work for. Enjoy being part of their team. Employees are appreciated and managing staff was great. Your imput was taken into consideration and the team work was outstanding which helped us achieve better results.
Customer Service Call Center Representative (Former Employee) – Lincoln, RI – March 22, 2017
Wonderful company to work for. If you are willing to work, they will always recognize your achievements. So many incentives and advancement offered to employees. Wonderful vacation, benefits, and so on.
Small Business Manager (Former Employee) – Tampa, FL – March 22, 2017
The benefits and time off was great, sick time is allotted separately which is rare to find, however don't go over or you'll get occurrences which can lead to termination. They do try to make the environment fun with activities. They have programs to help you become a leader, but working in management was high pressure. You would work weekends, nights, and on your days off. There was no work life balance as a manager.
Operations Research Analyst (Former Employee) – Charlotte, NC – March 22, 2017
Enjoyed my time at the bank. Plenty of Bank issued training. We were under constant threat or fear of reorganization. My role changed every year. At first I thought it was great, constant change. But now I see it as causing me to not have true ownership of my role and that's my fault. I feel like a more mature employee now since leaving.
GWIM Senior Operations Analyst (Current Employee) – Chandler, AZ – March 21, 2017
I have been with this company for 11 years and I found it to be a great employer for a single mom like me. I would be able to work with my managers on my schedule and leave when I needed to for doctor's appointments.
Underwriter (Former Employee) – Greenwood Village, CO – March 21, 2017
a lot of OT which is common in the mortgage industry, no mentoring, benefits were excellent, management was OK, unfortunately they changed the loan fulfillment center to a modification center then closed the office