Personal Banker (Former Employee) – Garland, TX – September 25, 2013
Personal Banker: Responsible for generating business and deepening relationships by selling products and services to potential and existing customers. Responsibilities include achieving aggressive sales goals and providing high quality customer service. Selling financial products (e.g. Credit Cards, CD's IRA's, Loans). Opening deposit accounts and taking loan applications. Responding to customer inquiries and concerns and creating positive solutions. Recognizing and referring cross-sell opportunities. Performing daily/weekly sales reporting. Interviewing and processing consumer loan/credit line requests for customers, and obtaining referrals from loan customers. Quoting rates, terms and programs for loan customer requests.
I worked on the Y2K communications project for BOA as a temp from ADDECCO and it was awesome. Again speaking another language even a bit can help you get that job. I worked on N Tryon in Charlotte NC, there were awesome supervisors and managers and family oriented for sure, parking and transportation excellent employee benefits.
Relationship Banker (Former Employee) – Atlanta, GA – June 24, 2017
There were days, Fridays, 1st of the month, 3rd of the month, in which it would be over 20 customers waiting at the front door prior to our 9 a.m opening. And it felt like from open to close, it was a full, packed, busy bank to work.
Busy branch makes time go by fast
Because of the heavy traffic, even Sales Associates & Personal Banker would be asked to spend the majority of their time, as tellers to accommodate.
Throughout the bank, there are many options to explore
Relationship Account Manager I (Former Employee) – Columbus, OH – June 23, 2017
Working with Bank of America as an employee and customer were lovely experiences. I had the wonderful opportunity to explore many different lines of business and job functions all with support from management. Definitely recommend.
Data Entry (Former Employee) – Hartford, CT – June 23, 2017
Working for Fleet Bank was a great experience. I enjoyed learning knew things about different areas in banking when given the opportunity. Some days can be busier than others but the people that work along side you will help out if needed.
Customer Service Representative (Former Employee) – Bronx, NY – June 23, 2017
The company paid for 3 months maternity leave. When I came back to work they sent me to a location too far away that was expensive and extremely inconvenient. They wouldn't let me get a promotion because I was due to give birth soon. Then when I was in my new location they were not understanding about my right to pump milk for my child at work. Overall terrible experience in the last center I worked in.
Loan Originator (Former Employee) – Chandler, AZ – June 23, 2017
I would not recommend working for BAC mortgage as the line of business is not fully supported by the bank. The management is extremely lacking in capability and skills. This leads to an environment wherein it is almost impossible to get business done in a manner respectful of the customer.
Specialty Detection Fraud Analyst II (Former Employee) – Newark, DE – June 23, 2017
I absolutely loved working at Bank of America. The bank culture also very associate driven, and volunteer opportunities was also available to patriciate I. Great benefits for families in the beginning, however affordable. The pay is not the best however there is always room for advancement and growth.
Customer Service Representative (Former Employee) – Las Vegas, NV – June 23, 2017
Bank of America was a great place to work as an overnight customer service representative. They were very inclusive and were great about personal expression through style which is so important to me. Work starts and ends with logging in and taking calls. It's really simple work. In working there, I have learned how to handle friendly customers, irate customers and everyone in between. I've learned to sell products and listen to the intent behind the message/complaint to really tailor my service to each customer's needs. I was always told to speak to my customers like I would my grandma and I received constant positive customer feedback. The hardest part of the job is handling difficult customers. They don't always see the people on the other side of the phone as humans and treat us as such. Learning how to work with those customers and overcome any of their objections is the best thing that I got from the company. The most enjoyable part of the job was the culture and the family that we created. We were a small shift so we really got to know one another and our managers. I also liked the fact that I was never micromanaged which contributed to my confidence and growth.