Bank of America was a great place to work as an overnight customer service representative. They were very inclusive and were great about personal expression through style which is so important to me. Work starts and ends with logging in and taking calls. It's really simple work. In working there, I have learned how to handle friendly customers, irate customers and everyone in between. I've learned to sell products and listen to the intent behind the message/complaint to really tailor my service to each customer's needs. I was always told to speak to my customers like I would my grandma and I received constant positive customer feedback.
The hardest part of the job is handling difficult customers. They don't always see the people on the other side of the phone as humans and treat us as such. Learning how to work with those customers and overcome any of their objections is the best thing that I got from the company. The most enjoyable part of the job was the culture and the family that we created. We were a small shift so we really got to know one another and our managers. I also liked the fact that I was never micromanaged which contributed to my confidence and growth.
Inclusivity, benefits, management