Pros: great coworkers, wonderful support, excellent benefits
Cons: mentally stressful, low pay in relation to the work put in, outsourcing
Spoke with upset/difficult customers across the country about their banking needs and requests. Also assisted numerous internal departments including banking centers, wealth management, fraud and many more. Management support was always available and provided much recognition. Co-workers consisted of a team with about 15-20 people. However the site – more... had over 800 people and everyone had a high level of willingness to assist.
I learned over twenty systems with constant updates. Studied new bank policies and products.Sharpened my communication and organization skills. Manage my time to increase productivity will maintaining a high level of service.
I succeeded through hard work, dedication to my customer/co-worker to resolve issues and thoroughness throughout the day. The hardest part of my job was the most fulfilling. I helped so many people and truly made a difference for the company and the customer. I loved my co-workers and making a real difference for people.
The biggest challenge was hearing customers struggles or hardships and not being able to help beyond banking. Trying to stay the course as a customer pours their heart out was mentally difficult.
Overall I was a top performer every month since I started. I loved my job and helping others. My ratings were a direct result from how I handled customers and other internal departments. I understand layoffs are part of the corporate world and look forward to new opportunities. – less