Filled with Aloha, and a twist.
Customer Service Representative (Former Employee) – Kapolei, HI – July 22, 2016
The biggest downfall of working for Bank of Hawaii's call center was the turn around on their expectations for employees to uphold. Working in a bank call center, 7 times out of 10, a client is calling to find out specific information regarding the status or security of their bank accounts. Yet, the company requires employees to mention specifics to sell extras. Which turns many employees away, which then increases the wait times of clients trying to contact a bank representative, which lowers their patience to hear what an employee has to try to sell them. Its a never ending cycle. I enjoyed every other aspect of working for this bank. I learned so much about the way banks work, I loved communicating and helping clients find solutions, my supervisors were so supportive, the environment was truly filled with aloha. Just the standards vs reality of what employees face, in my opinion, was unrealistic.