Senior Teller (Current Employee) – Hilo, HI – December 1, 2017
*My typical day at work enjoys my customers and co-workers. It is like a second home to me. *I've learned so much over the years that I cannot put it all down. *My direct management team is awesome. I've worked with them for almost 15 years and they are an extension of my family. The corporate management is a different story. I do not feel they appreciate the level of hard work and dedication the front line staff has. I feel the pay is extremely low for the work we perform. *My workplace culture-my location/branch is wonderful. We all work together well. It is very cohesive. Other locations/branches help out occasionally however it's not unusual to not know someone who comes in to assist. *The hardest part of the job is the lack of people. As the corporation moves into the electronic age, they seem to focus more on how things can get done efficiently. They are trying to have the customer base utilize electronic options (e-mail, atms, apps) thereby reducing the workforce. As such, those who cannot complete their banking needs via electronics have longer wait times which in turn reduces their pleasure in banking with us. *The people are the most enjoyable part of my job. I love my customers, I love my co-workers. I enjoy coming to work.
Customer Service Rep (Current Employee) – Kapolei, HI – October 18, 2017
Coworkers and management were awesome; expectation are made clear regarding quality. Supervisors are always willing to teach, BOH offers 6 weeks training before put on the floor. Unfortunately, location is not convenient.
Manager (Former Employee) – Honolulu, HI – September 28, 2017
I loved working at Bank of Hawaii. It is an organization that cares about their employees, the community and their customers. While at the end of the day it is a for profit business that must make decisions in the best interest of its shareholders, I truly believe they do everything possible to support their employees.
In-Store Banking Specialist (Former Employee) – Kaneohe, HI – September 13, 2017
A typical day was assisting numerous customers with their financial transactions and attempting to sell them products that would help them with their current financial situation. I learned a lot about the banking industry and personal finance. The workplace culture was fast paced. The hardest part of the job was dealing with a very high number of customers each day. The most enjoyable part of the job was finding a way to improve a customers financial situation and helping them out.
Trust Officer (Former Employee) – Honolulu, HI – August 28, 2017
BoH boasts a high-profit margin as one of the top performing banks in the nation. However they achieve this goal by under-compensating employees and often over-working employees as well. The Bank runs lean and is understaffed in many departments.
The benefits are top-notch and competitive with the market in Hawaii, however they pale in comparison to other industries and mainland companies.
challenging yet a fun place to work and promote different products
Bank Teller (Former Employee) – American Samoa – August 23, 2017
Working at bank of Hawaii was fun because we always had creative ways of promoting our products. Our morning meeting of hyping up the employees to promote products and the different ways of challenging us by being competitive with our colleagues to promote our products. i learn to be very careful in dealing with peoples funds and always make sure that we were always there to assist them in accordance to our job description. the management was awesome. very strict but behind all that you could always sense their passion to take care of their employees. the hardest part of the job was balancing our cash and dealing with irate customers. the most enjoyable part of the job was pretty much everything. working with my colleague and helping each other.
In Store Banking Specialist (Former Employee) – Hilo, HI – August 15, 2017
my experience may be completely different than someone in a different branch, but extremely hostile environment, passive aggressive co workers who are not team players, have power trips and bully others. "Just ask for help" but when you do, they make you feel like an idiot. Managers always yelling, will tell you one thing one day, and something different to a co-worker. Things were thrown at me, snatched from my hand, "move." No manners or common curtesy what so ever. Their systems are so inefficient, you have to enter the same information in multiple systems because they are not synced and transcription error will cost you an incentive payout. Benefits are generous if you qualify for them, pay is too low, hours are long, 9 hour days.
A typical day working with the Bank was the continuous face to face interaction with clients wanting to deposit, withdraw, pay a loan, open an account or even possibly apply for a loan or credit card. In working with the bank, I learned that not everyone is well rounded or aware of how to best use their bank to the best of their interest. I'd have to say the hardest job was seeing how our elders were barely living on their social security income and the most enjoyable part of the job was meeting the clients and establishing relationships and being able to inform them of the benefits of banking with Bank of Hawaii. I also saw it very difficult to advance within the bank since it seemed there was a lot of politics involved in order to advance, which is why I sought to work with another company along with the desire to receive an increase in pay.
Analyst II (Former Employee) – Honolulu, HI – May 23, 2017
The management was nothing to be proud of, however the benefits were good and the culture is overall fair. The management is under qualified and it seems as though it is far more of who you know rather than what you know.
A good place to work and gain experience. The compensation and benefits are great. The work/life balance is tricky and there are a lot of times when you have to put in more time for work than your home/family time.