Relationship Banker (Current Employee) – Des Moines, IA – March 21, 2018
Loved the time I worked there and I was compensated fairly but no real leadership or management to help exceed the career I wanted. Also management will not back up its employees even if you follow policies.
Good growing Bank but not so good quality managers
Information Technology (Current Employee) – San Ramon, CA – March 20, 2018
Good growing Bank, diversified IT teams but assigned manager was of bad quality, disqualified for the role. Not all managers are bad but some of them seem to be low quality managers with bad management style.
Customer Service Manager (Former Employee) – Patterson, CA – March 18, 2018
I was let go I believe, and have been told by others, for listening to a manager and doing as she said but what was not instructed by upper management. Therefore, it seemed as if I was not a producing sales employee because my manager wanted total control of this. In the end, I got the kick out the door. And what is sad is because my manager was a bully and would bring my staff to tears on a daily basis. She would make her own hours and no communicate when she was taking a vacation or coming into work. Very horrible professional behavior and I had complained numerous times. I feel since I spoke up I got the boot out the door instead. It's sad that Bank of the West allows managers to act in this way. I would never work for them again.
Item Processing Specialist (Former Employee) – Portland, OR – March 18, 2018
Paper processing ended closing down all NW US processing in our area. It was busy from beginning to end of shift. Went through many technology changes during employment. Site closed down when banks went to paperless processing, scanning images at branch level.
Interesting mesh of Corporate policy and Human behavior
TELLER (Former Employee) – Albuquerque, NM – March 15, 2018
Corporate policy states no phones or distractions while on shift, but most branches are too slow to allow for that policy to actually be followed at all times. Could easily finish all assigned work and have nothing to do between customers.
Relationship Banker (Former Employee) – Omaha, NE – March 14, 2018
Assist customers by answering questions, open and close accounts, coach tells. Approved transactions, initiated wire transfers, and processed home equity loans Built customer loyalty to ensure retention Referred customers to auto insurance, private banking, HSA, and brokerage Approved transactions, initiated wire transfers, and processed home equity loans Met quarterly sales goals for opening accounts, loans, and referrals
The branch i worked at had a diverse group of employees that all found a way to get along.
CSR - Customer Service Representative (Former Employee) – Omaha, NE – March 6, 2018
The company had an atmosphere of promotion from within. Everyone wanted everyone to succeed. The hardest thing was always looking for new products and talking to customers about adding new services to build loyalty to the bank.
Vice President, Senior Project Manager (Current Employee) – San Ramon, CA – March 6, 2018
For the three years I was there, it was constantly changing. New management, restructuring, layoffs, moving people to other locations, etc. I felt like I was never secure in a position. Every year we had to beg for project budgets so that we could continue working.
Senior Mortgage Banker (Current Employee) – Phoenix, AZ – March 4, 2018
Compensation plan is good for consumer direct. The problem is you generate your own leads by cold calling bank customers trying to talk them into refinancing in a less desirable market. Management keeps making excuses for delays in effective marketing.
Great building with gym and cafeteria
lack of marketing and lack of pay. Poor leadership.
Service Banker (Former Employee) – Sacramento, CA – March 2, 2018
Bank of the west was a amazing place to work i have never had a better manager and coworkers. My one and only complaint about it was the pay which i felt all the tellers were a little underpaid for how important we are to the structure of the bank.