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Lewis – May 3, 2012
Branch training is completely inadequate. The branch employees do their best with checking/savings situations, but service on loans, lines of credit, insurance issues, etc....no training at all. There is much wrong information given to customers creating a back office nightmare. Compensation is absolutely not commensurate with industry standards. Their computer systems and intrabank communications are severly lacking. There is no communication between various departments, having to use a different system for every division! It is poorly organized and run...if you are considering working here...keep looking.
Lewis – May 3, 2012
Over the last few years BOW has been moving their servicing departments to Nebraska. It has been observed that the servicing staff is inadequately trained and the attitude of helpfulness in the midwest apparently does not exist as it did when the servicing was actually in the west. Antiquated systems and no inter-departmental communication. Anyone with any longevity there, that knew how to work around this antique system and provide any real assistance or answers is gone or working towards shifting more jobs to Nebraska. New management has been put in place in the last 5 years, basically to shut down the west coast servicing and transition it to Nebraska. Less concerned with service and their employees than in closing down shop as quickly as possible. They treat the employees like mentally challenged children instead of adults...not a place I would want to work.
Blanco – April 11, 2012
Lack of communication about changes within the department and between upper managment and their superviors need immediate attention and improvement. Supervior say one thing and management is saying some else totally different. Some supervisors push you for personal reasons that benefit themselves. A more indept training is needed in back office functions and it needs to be consistent for the employee and the company to be sucessful.
delta1 – May 2, 2012
I agree with this review. I still work for this bank (San Ramon). Very difficult to move up no matter how hard you work. If you get an offer, make sure you get the most out of it up front. Harder to get the appropriate level of recognition after; even if you receive exceptional ratings (highest) on all categories of your annual review (I know from experience). The Bank seems to prefer hiring those from outside for more senior positions, as stated in the review above. Seems to be a lot of unhappy people working here if you are ambitious and motivated. Most people here that are content with the job likes that it is easy going/laid back and not stressful due to the fact that if you do work harder than others, there doesn't really seem to be much of an added benefit. Therefore, a great place to work if you have a comfy cushy role and dont care about moving up in your career our making any significant contributions. The reviewer is also accurate about the bank being big due to acquisitions. The operations are very much like a small regional bank and the management is unclear in its leadership and direction. There seems to be too many political battles and not enough coherence to make the necessary changes within the organization.
Lewis – May 3, 2012
I couldn't agree more. The people are inadequately trained or just plain don't care. Their operating systems are antiquated. They cannot compete with many of the other institutions out there.