Customer Service Representative (Current Employee) – Spring Valley, CA – March 28, 2016
Enjoyed working at Bank of the West due to the people and I worked with and people I come into contact with. Manager and co workers were excellent and supportive of any questions. helped customers with processing transactions as well as having conversations about making their banking relationship better.
Customer Services Representative (Teller) (Former Employee) – Tustin, CA – September 12, 2016
I enjoyed working at a bank since I have not worked in such an environment before. Being introduced how cash flows through a bank into a customer's wallet was an incredible learning experience for me. However, I did not enjoy the constant sales pitches that were enforced. I did not enjoy trying to sell things that people didn't need. I also did not enjoy the management at that establishment. Overall, it was a very uncomfortable work environment. My typical work day included: opening up my teller station, help customers in line, clerical duties, try to sell as many things as possible, and close up/balance cash drawer. I enjoyed a majority of my coworkers since they were so helpful when I had first arrived. We all helped each other as much as we could and that was a great feeling to know that we are all part of a team. However, aside from technical duties of a teller, the bankers and management enforced new standards expected from us, which was selling, of course. This is a main reason for my resignation.
You always take a chance with a Corp of losing your job. Don't get to comfortable in your position.
Assistant Customer Service Manager (Former Employee) – California – June 1, 2016
One day you are living a nice life and enjoying your job. The next day they slap you with a notice that your position has been eliminated. I loved working with the people in my office. When I first started with the company, it was family oriented and down to earth. We had sales but not like it is today. The customers are having to wait in longer and longer lines. Their time is valuable, but I guess the sale is more important. It is the Corporation that makes the big decisions to take it all away from you. The idea that sales is what makes or breaks a company is wrong. Customer Service is what matters. The sales can push the clients away from the company. That's why so many banks are unable to retain staff. Sales, Sales, Sales. Give the client a break. I can see talking to them when their in the branches, but to continuously contact them at home and push your products down their throats is wrong.
Being able to learn as you climb the ladder of success.
Customer Service Representative (Current Employee) – Sandy, UT – January 19, 2016
I really enjoy Bank of the West. Management is wonderful, all coworkers are friendly and respectful. When mistakes happened, management was patient and understanding, took it as a learning opportunity rather then a negative mark. Customers are very kind and friendly. Little room for advancement or pay raises. Must work very hard to meet commission.