Bank Teller (Current Employee) – Albuquerque, NM – May 28, 2015
Bank of the West is incredible, things are constantly changing and employees are always challenged to new ideas. I am constantly learning new things and testing my limits. I have learned a lot about computer systems and creating customer profiles. My co-workers are so positive and kind, which is why our customer service scores are always so excellent.
BOW -Finance FP&A terrible work environment and no growth potential
Financial Analyst (Current Employee) – San Ramon – May 27, 2015
Management think of employees not as value added, but as costs that must be lowered and cut as much as possible.
This feedback is for the Corporate FP&A (San Ramon) department's budget & forecasting team especially. Very minimum ownership on projects in this team. When working with financial models, it is often to spend hours and days to discuss color of a cell or the width of a column, or how to name a work file. This is very inefficient use of time and waste of resources. Management does not listen to advices, it is either their way or the highway, but their way is actually very time consuming and inefficient. Managers in this team have 15, 20+ years of experience and think like the 1990s. People with this much experience could spent their time better moving projects along instead of spending days checking on cell colors and column widths everyday. Every minor work details require approvals from management. There is no learning gained from working in this group as everything resolves around documentations and format fixing. You are expected to work as told with no ideas and originality because " We Paid for You to Work". period. Do not expect to work for this team and learn, you learn NOTHING. you are a workhorse (work 9am to 8pm is normal and expected) who does not need to be appreciated for hard work and for being analytical. You will be given meaningless work and be expected to complete everything 2 hours ago. Even if you finish the project in one hour, you will spend the next 2 days reviewing, fixing up formatting color, column widths, & other useless details for amore... file who does not get seen by anyone else. And there is no room for advancement as there are 8 levels of managements above you and no one ever gets promoted, this team is notoriously bad in its reputation as people leave for better opportunities.
1. For new employees, there is 3 month probation period, where they evaluate your work performance 30, 60, 90 days in, it is insulting to qualified working experienced professionals. But of course, they won't tell you this at interviews. You do not qualify for any sick day leave in the first 3 months. Any sick day from the first 3 months comes from your paycheck.
2. Very stingy when it comes to reward employee hard work and for job well done. Very rare recognition for job well done. You get paid, therefore you must do an excellent job, because we paid you, that is the mentality. If you don't perform to "OUR" expectation, then we will mess up your performance review and put you on Performance Incentive Plan (PIP) to get rid of you and hire another. Keep in mind, "OUR" expectation is subjective and there is no reward or recognition for a job well done, but there is definitely punishment the other way.
3. High turnover rate within the company. Limited career advancement, there are just too many management levels involved. At least 8 levels of management from analyst to senior exec. A lot of office politics, many levels of management levels, hard to get promoted with so many levels. There are qualified employees who work 15+ years and still work as an associate manager of finance. In bay area pace, this level can be achieved in 3-4 years of experience, not 15+ years. That shows the pace of advancement.
4. Management and staff are slow, unproductive, un-decisive, most decisions take multiple meetings to decide.Make things much more complicated than needed. A lot of office politics within the budgeting & forecasting team and within corporate FP&A department. No set structures on processes and their IT support is not good, usually takes 20-30 mins to get any IT support at all and the management don't care, as long as they can save money.
5. Managers (within Budgeting & Forecasting team) friendly outside and slam doors and cursing and yelling to fellow employees. Micromanagement to the extreme, disrespects employees on expected delivery timelines, always wants things done in unrealistic timelines. And when you politely communicate that it will take longer (based on years of working experience) then the management gets really upset and accuse you of being unproductive and making excuses and that you are unqualified for the work given.
6. Annual salary raise is pre-determined max at 2%, for most employees. The 2% annual raise target is given from the senior management and that is the MAX you can get, meaning if you get 100% positive performance reviews. This is not on par with bay area company standards. Their performance review grades from 1 to 5, with decimal point grading
7. Their benefits are not competitive. 401K matching has a 4 year vesting schedule. For each year you work, you only get 25% of the match. If you leave on the first year, you get nothing. They do not offer gym membership. No on-site gym.
Their health insurance covers very minimum coverage on doctor visits with high deductible and low coverage. Management is currently in talk to decrease coverage even lower in the coming year, because employees salary and health insurance to them are ultimately costs. No value to employees at all. Their monthly paycheck deduction for the health insurance is VERY high, at least double compared with other IT firms. Be expected to pay double and get lower coverage. Health insurance does not start immediately after working. You need to wait for one whole month, then the insurance starts to kick off in the next month.
8. On-site cafeteria is a joke, very small, crowded, not good quality food. Kitchen is basic minimumless
ACSM (Former Employee) – Omaha, NE – April 26, 2015
I did not enjoy working in the branch. Ive heard good things about back office positions. I feel like the demands of the job and the skill required does not match up with the pay. All of my co-workers seemed burned out from the job and miserable as well. Can be good for experience to use on the next step of a career.
Customer Service Representative (Former Employee) – Superior, CO – April 24, 2015
Helping customers and talking to them about new products is most of the job. Plenty of opportunity for advancement. My managers and co-workers were wonderful. Selling products can be hard, but there are incentives to help keep you motivated.
I enjoyed working at Bank of the West because of the customers. It was very fulfilling to be able to help the customers with their everyday banking needs. I helped them daily by preforming deposits, researching and offering products that would benefit them, as well as solving problems that they might have with their accounts. I learned a great deal about listening to what they expected from me as an Assistant Manager in return I gained more knowledge that I could pass on to other customers. Learning the laws and compliance of the United States Government with banking regulations was also a highlight of my job. I loved auditing and keeping records organized as well as teaching other Tellers to do the same. The job required me to teach others and set an example of how to work in the banking environment. The hardest part of the job was watching how identity fraud effected customers. But it also gave me the drive to always stay alert and to not let my guard down. The most enjoyable part of the job was relationship building with customers and other employees.
BRANCH MANAGER (Former Employee) – Oklahoma – April 8, 2015
Regional Management lacks employee engagement, adding value to the teams in their region and lack of appreciation for the hard efforts.
Days are based around calling businesses (new/existing) sourcing business to meet campaign goals throughout the year.
Teams within the branches are generally good people to work with but lack any response to regional manager directives due to RM's inability to connect with employees. RM seen as a tyrant, fake, untrustworthy and not a nice person.
Hardest part of the job is having management consistently change methods to management styles within the branch, not allowing managers to manage their people that works best and implementing changes without actually training and supporting those efforts.
Most enjoyable part of the job... locking the doors at night.
Base salary attractive
Lack of appreciation, training, support and fairness
NICL Ops Imaging Department, Administrative/Clerk (Former Employee) – San Ramon, CA – April 3, 2015
Time equal to money! Does not matter what you do, do it precise and quickly. Management is friendly and ready to help any time if you stuck with your job. Lets to know how valuable employee you are. Co-workers make it easy to joint their team. Polite and appreciate your contribution.
Financial Services Consultant (Former Employee) – Oakland, CA – April 2, 2015
Good bank to work for. Really geared toward customer service while maintaining daily sales goals. Typical day at work is to greet clients as they enter the door, assess any banking needs, and sell products and services. If you're willing to learn they are willing to teach you and advance you. Most employees are easy to get along with and the overall goal of most branches is to promote the bank. Management changes frequently. Hardest part of the job for sales is acquiring deposits, and for operations is balancing register. Best part of job is the clients. They are usually very friendly and have been long time clients.