Customer satisfaction oriented work environment, excellent management, and good advancement potential.
Pros: a fun, nurturing working environment, and great management
Cons: earning potential within the banking industry
The retail banking branches where I worked were quite busy and were open from 7:00 am until 7:00 pm Monday through Friday, and for at least five hours on Saturdays. The culture was very customer service driven and the management was very good at ensuring everyone who worked there had the tools they needed to help the customer.
My co-workers were bright, conscientious, and hard-working and it was my great pleasure to supervise those who worked behind the teller line. Advancement within the company was encouraged as was continuing education.
The most difficult part of my job came when it took several days to resolve a customer issue. While this did not happen often, I knew that time was of the essence when resolving issues that directly affected a customer's finances. Resolving customers' issues and getting to know them on a personal level was the most enjoyable part of this job.