I can't speak for other departments in this company, but the experience I have with my current department/management is mixed.
A typical day includes server installs/de-installs, equipment monitoring through GUIs, placing service calls, and multiple tasks as needed.
I have learned a tremendous amount about networks, data center infrastructure, and multiple platforms I work with everyday.
The management can often micro-manage the team, often hindering the ability to accomplish tasks. This includes the off-site monitoring of employees through security cameras when completely unwarranted, and commenting through meetings, phone or email what they've observed. This adds unnecessary pressure to an already stressful job, not to mention a feeling of being violated. They do, however, think of us during holidays with a Christmas party and a summer barbeque each year.
My coworkers are fantastic. We get along great and work well as a team.
The hardest part of the job is often the schedule. Being a 24/7 manned operation, there will be 3rd shift pay (with shift differential), but also uncompensated evening shifts and weekends. These hours are completed understandable due to the nature of the business. However, management is slow in regards to rotating the schedule. A person might get stuck working awkward hours for as long as a year before receiving a new schedule.
The most enjoyable part of the job is the variety of tasks which need to be completed. The steady pace of projects and assignments makes the day pass quickly.