Barclaycard Employer Reviews

they represented up to 60 major credit card. services included assisting in card loss, registered for oversea travel

Working for Barclaycard stretches you and constantly keeps you on top of your personal directions and knowing your goals.
The hardest part of my role is I now find it quite repetitive and lacks productive challenge.
The most enjoyable part of my role is being able to take on board what my customers need and pushing the boundaries of the business to – more... meet the customer's expectations and the businesses commercial needs.
Different areas of the company can suffer a 'legacy crisis' where I feel they are operating old practices that don't suit the 'newer' market needs. – less

I enjoyed this position very much as it was varied and challenging with a target based work pattern. This is the main reason why I loved working there as I didn't have much time to chit chat but to be more focused on work and my duties.

At Barclaycard I felt that everybody from the new juniors to upper management all clearly knew what their roles were and had the same focus to achive the companies objectives.
There existed a great comerderie within the staff with a great ethos on strong team working.
Although the targets were stretching I got a great sense of achievement when after – more... pushing myself I consistently exceeded.
The staff felt a valuable part of the team and this togertherness was nurtured by the quality of the many social events which were generally well attended,
I personally enjoyed being part of a company with a strong emphasis of putting the customer first and providing excellent customer service. – less

enjoyed my time there, met wonderful people. team manager was always helpful and nice

Not enough time spent testing. A lot of time spent in Analysis which was not later used

During my 17+ years at Barclaycard I have gained a vast amount of knowledge and experience working in Personal Cards, and in the last year working in Commercial Cards. From retaining customer accounts to my latest role in Commercial Collections. Some of the calls over the years have been quite challenging, especially if a customer is irate or extremely – more... upset. However I always strive to meet or exceed their expectations, and there is nothing better than being thanked and praised for your assistance etc. at the end of the call. My colleagues and I work well as a team, and are always happy to help each other. – less

Each and every call different
To meet, manage and exceed customer requirements on every call
Management drive targets
My co-workers are friendly, knowledgeable & approachable. We work well as a team.
Not being able to get a payment
Speaking to people, making a difference by helping them to make payments to their accounts through a variety of options.

I have gained a lot of experience within the financial sector within Barclaycard helping customers on a daily basis who are facing financial difficulties. It was my responsibility to ensure a suitable reduced payment plan was arranged for Barclaycard customers and to also ensure they were aware of any implications to their credit file due to none meeting – more... on minimum credit card repayments. We worked greatly as a team always willing to help each other out in difficult circumstances and this was recognised by Barclaycard's Champions award scheme which I was a winner of. I do enjoy going to work knowing that I will be helping people out and helping them managing their finances as it is rewarding enough to know that you have made somebodys day. I often received brilliant feedback from my manager in turn showing excellent results on any calls that were reviewed. I often speak to people who are very upset and distressed and sometimes this can be challenging, but ensuring every customer that I am there to help always brings out a positive outcome. – less

My days would consist of

Administrate credit limit increases and upgrades up to £10,000

Design, review and proof-read material guides for new starters

Facilitate meetings for all levels

Generate reports and tested programs

It's a different kind of job role that envolves real people with real problems and having to discern and appreciate these and try to help them within the company's policies and procedures. I have learnt to adapt and to think and make decisions under pressure and I have learnt to be a good listener and respond to customer complaints and difficulties – more... adequately.
Team Leaders and Managers are lovely and are really helpful and encouraging. There is a large turn over of staff so its hard to really get to know coworkers but many are lovely to work with and helpful when in need.
The hardest part is dealing with customers that are not very nice and are abusive.
The most enjoyable is when you have gone the extra mile for a customer and they have really benefited from the call. – less

Key Responsibilities:
• Inputting data from applications submitted by account managers
• Maintaining the departments SLA’s in pressurised environments.
• Verifying KYC
• Abiding by AML and Governance procedures
• Building good working relationships with Account Managers
• Liaising with other departments to ensure that applications are able to process – more... the applications to meet SLA’s e.g. risk review and sales
• Keeping various spreadsheets up to date so that others could track the progress of the workloads.
• Maintaining a good error and productivity percentage.
• Being aware of changes to procedures to ensure that we are in line with any changes including the AML and KYC policies – less