The environment was constantly changing, we went from assigned seating to never knowing where you'd be because there were more employees than desks. Managers and teams were swapped frequently, leading to poor communication between levels of employment. Often you'd be on the phone all day with little time to connect with co-workers, unless it was a slow day. Customers were often upset during mergers. The best part was the people I worked with, and having the ability to actually help people on occasion.