Barnes & Noble Booksellers Employer Reviews

Met many different students while having access to books for my classes.

A typical day of work would begin by receiving the daily shipment, consisting of 120 to 140 packages on average, ensuring that the count matched what was expected to be delivered. Additional shipments from UPS, FedEx, and third-party carriers would also be received in a similar manner later in the day. It was then my responsibility to process these – more... shipments, delegating tasks to my employees to see that everything was accurately received. I was also responsible for processing outgoing shipments (i.e. returns, customer orders). In this position, I was able to expand and improve upon my managerial and customer relation skills. The hardest part of this job was to schedule the help necessary to finish the tasks listed above on a daily basis while working within a strict payroll budget. Management was exceedingly friendly and very easy to work with. However, I often felt as though there was a lack of communication amongst the store manager and assistant managers. My co-workers were a collection of kind, fantastic individuals, making them the most enjoyable part of this job. – less

I had the best time being a sales associate for the Barnes & Noble bookstore at my law school campus. My co-workers were amazing. My manager was really nice and became a good friend of mine after I left this job.

Learned alot about books and organizing. My favorite parts were organizing the books and recommending books to the customers. The hardest part was not spending my entire paycheck on books.

A typical day at work includes stocking shelves and handling customers. Its a very simple jobs but sometimes it can feel repetitive or the day may go by slowly. The co-workers are genuinely friendly, upbeat, and sometimes comical. It's truly a pleasure working there and if it wasn't for the lack of currently available hours I wouldn't even consider – more... leaving. – less

check bags entering and exiting the store handle inventory shipments stock shelves and balance register

 Provided excellent customer service above company expectations
 Maintained sales floor section
 Met weekly sales goal of membership card

Typical day usually included time spent at both the information desk and the cash register. Info desk was my favorite because I got to help people find what they were looking for and spend time shelving books.

Managers were mostly nice and helpful. Co-workers were all pretty friendly and willing to help when asked.

Hardest part was at the register – more... the manager was needed for returns and other things and they weren't always available, which would sometimes upset the customers.

Best part was getting to be around so many books. – less

B&N is a very interesting place. It has much more to it than books, there is music, dvds, Nooks, B&N cafe. If you are a hard working, sales driven, flexible person this is a great place to work.

My co-workers and managers were very nice and easy to work with. Working with the customers and the products were the most enjoyable part for me. There was nothing hard about the job, because I loved it.

Barnes & Noble treats their employees well and the benefits and good. You get vacation, health insurance, personal days, and sick days.
Through this job I have learned how to manage and troubleshoot problems in an effective manner.

Constantly understaffed, overworked, and underpaid. Each day was a battle with management to get them to see how the cafes should be run. Co-workers were alright, however, the turn over rate was higher than any other business in the area. This was due to management. There was little to no chance that someone would be promoted to manager from within. – more... I learned how not to run a business from this store. – less

Start at minimum wage, however they expect you to do way more than what you get paid for. Management was always a mess.

Over the last weeks of the summer, I worked for my school's Barnes & Noble. Great decision and I picked up a lot of experience in retail

Barnes & Noble was a busy place and fun to be. I chose the Holland location over the Grand Rapids location because of the wonderful team there. I went on sales calls and consulted on the various NOOK devices to surrounding hotels, school, and restaurants. When I worked on site at the store, I stayed busy with the NOOK Counter and Customer Service Center.

This is a good company that I think anyone would like, I think they have a good reputation

Customer service is number one at Barnes & Noble, as a bookseller you help the individual with what they need and then move to the next customer. The customers are patient because to know they will receive the same service. There are no slackers at the Claire Lane Center store, everyone works at stocking and re-shelving books, and helping each other – more... help the customers, we are a good team. The managers are informative, considerate and work along side the booksellers. I learned more about eBooks. The hardest part is when it is slow and all the work is done, I like to stay busy. A down side is not being able to buy all the books I would like to read, however we can check books out. The best part is working with people and helping people that have a love of books and reading. I get paid for doing what I already do with friends, family and acquaintances, talk about and recommend books. – less

Check-in with the supervisor or review his check list. During the course of the day work on check list as well as cashiering, assisting customers locating their selections, placing special orders and answering the phone.

Except for rush when class begins each semester work is usually slow.
I've learned to deal with people and their different types of personalities.
I get along with my co-workers. We work as a team to get done what needs to be done.
The hardest part of my job is dealing with customers whose first language is not english.
The most enjoyable part of my – more... job is helping the customers with their needs. Making sure they're satisfied. – less

The management (from corporate down) are terrible. The District Manager only speaks to the Store Manager, nobody else, the Store Manager is never at the store so neither of them knows what's going on. SM is only in store about 25 hours a week so his job falls on the Assistant Manager and the Assistant Managers job falls on everyone else. It's an awful – more... working environment because its obvious that the DM and SM don't care, so why should us booksellers care? They complain that we don't have enough hours to run the store, but the SM not being there 20 of the hours that he is supposed to is what is wasting hours (he gets paid whether he is actually here or not).

My advice is stay far, far away. It might be different in other places, but doubtful considering corporate doesn't care about the stores either, their only concern in Nook. – less