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529 reviews

Barnes & Noble Employer Reviews

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Academic retailer with excellent atmosphere
Cashier- Louisiana State University Bookstore (Former Employee), Baton Rouge, LAApril 16, 2014
Because the LSU Bookstore is directly on campus in a high-energy community where the school is the spirit of the city, I was able to meet people who shared the same goals and aspirations as I did for my school, and worked to ensure the highest customer service for each person. It was because of the management staff at this bookstore that I was able – more... to obtain employment in Chicago at a management level.

The hardest part of being a cashier at this bookstore was staying calm under pressure in high-volume times of the day or year where the store is full of customers and what is expected is excellent customer service. – less
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good work environment
Barista (Former Employee), Amarillo, TXApril 16, 2014
I liked working here. I got along well with my coworkers and most customers would come in in a good mood. The only issue was the dislike my manager seemed to have for me.
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Books, books, books!!
Bookseller (Former Employee), Hackensack, NJApril 16, 2014
I loved every minute of this job. The people, the books, my bosses, my coworkers, everything!
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Customer Service position
Greet and assist customers (Former Employee), Washington, DCApril 15, 2014
Pros: getting to know the regulars, becoming familiar enough with products, to describe them in detail to inquiring customers.
Funb place to work. Surrounded by books, tons of knowledge, and discounts on products from every department including cafe, music/dvds, and books on the floor.
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Fast paced, friendly work enviorment
Store Manager (Former Employee), Anniston, ALApril 12, 2014
Pros: good benefits
Cons: long hours
Some seasons are very busy and hectic, but overall, a good place to work.
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Fast paced and friendly faces
Barista and book floor cashier (Former Employee), Saginaw, MichiganApril 10, 2014
Pros: friendly faces and always busy
Bustling as a barista keeps you on your toes and always busy. It was a great way to learn about the customers, their preferences and things (like drinks, foods and programs that may or may not have worked) directly from the customers.
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Interesting place to work
Sales Cashier (Former Employee), Manhattan, NYApril 9, 2014
I enjoyed working here. I learned in two years how to provide exceptional customer service while moving at a specific space at the same time. Lots of times it was required to move fast, especially around the holidays, and I did well. I learned how to sell memberships and get renewals and I did well there as well. It got tough at times, very tough, but – more... I pulled through. I had a lot of lovely co-workers. I learned how overall people could be and how to handle it. I learned a lot from this job and am very grateful to have had this experience. – less
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Fast paced and young
Bookseller (Current Employee), Clemson, SCApril 8, 2014
Pros: nice co workers
Cons: some people don't seem happy with their jobs
Work like crazy when it is busy. Pretty slow during the semester.
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Depends on the store
Children's Lead/Bookseller (Former Employee), Fort Worth, TXApril 1, 2014
Some store management teams are great, some are horrible. They don't pay their employees enough and they give you minimum hours unless you are full time which is rare unless you are a lead or have been there several years.
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Great coworkers and discount but bad pay and expectations
Bookseller (Current Employee), Golden, COMarch 31, 2014
Pros: great discount, wonderful coworkers
Cons: low pay
The hardest part is selling the membership and dealing with lousy customers. The membership is barely worth it and nobody ever wants to pay $25 for it, but the company tracks the percentage of how many you sell. They base how well you do your job by how many memberships you sell.
The most enjoyable part of the job is being surrounded by book lovers – more... - both customers and coworkers. – less
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Productive environment fantastic staff
Warehouse Associate (Current Employee), Pembroke Pines, FLMarch 31, 2014
Pros: first hands on advanced copies of new novels
*Excellent work environment
*offers great perks
*could only ask for more advancement
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A good summer ob job
Barista/Cashier (Former Employee), Greenville, SCMarch 28, 2014
Pros: employee discounts, kind and patient managers
Cons: low pay, hectic environment
This is a good job for a young person who is just starting out. It teaches valuable skills, such as being detail oriented and working with a team. The team can also be a joy to work with.
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Excellent
Test / QA Engineer (Current Employee), Palo Alto, CaMarch 26, 2014
Smart engineers and managers
Good people
Good management
Treat employees well
Fun place to work for
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Great workplace for students/second job.
Shipping Manager (Current Employee), Peoria, ILMarch 26, 2014
Pros: employee discount
Cons: no communication, fluctuating hours, and scheduling out of availability
Work isn't that bad, but they want you to be able to work at a very fast pace without much real training, Membership goals and other duties are put above all else, and hours aren't scheduled the way they should be. With this, it is difficult to get a task done in the time allotted, and customer traffic consumes most of your time. Management fails to – more... communicate with each other, and employees, effectively, as they have specific tasks they must accomplish. There is no sense of discipline if someone shows up late, calls in rampantly, or doesn't meet shelving/customer service standards. As such, most work that is supposed to be done in the evening hours isn't usually done, and the morning crew has to try to make up for it, as well as get their days work done. Working with customers and the company discount is great. – less
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Fun place to work.
Assistant Store Manager (Former Employee), Ledgewood, NJMarch 26, 2014
Pros: get to see all the new books first.
Cons: long days when store is slow.
If you love books, this is the place to be. Almost everyone that works there loves to read and be surrounded by books.
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Mall of America, Not the Worst, Not the Best
Barista (Current Employee), Bloomington, MNMarch 25, 2014
Pros: great discounts, friendly coworkers, good advancement opportunities, lots of breaks, diverse environment
Cons: short lunch on busy days, bad hiring, short-tempered management
A lot of the management was very nice and supportive, but there were a few who could get very unprofessional very quickly. There was an expectation to drop everything else in your life to work there as much as possible, even though they paid close or equal to minimum wage. There is a constant turnover, leaving few employees who generally know what they – more... are doing. However, the coworkers were nice, and the discount was amazing. – less
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Bookseller
Bookseller/Cashier (Former Employee), Detroit, MIMarch 25, 2014
Pros: not to far from home.
Cons: lack of hours
The job was good. I enjoyed my co-workers. I enjoyed the books.
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Positive workplace surrounded by wonderful books and people
Bookseller (Current Employee), Roseville, CAMarch 24, 2014
A typical day for me lately would be working in our Music/Dvd department. I open the area, making sure the music on, a movie is playing on the tvs, and that checkpoints are working. I proceed to "sweep" the assigned areas of dvds, which is just making sure nothing has been stolen. After, I complete different projects for the department that I look up – more... on the computer. Throughout the day my managers will come in and tell how sales are going and making sure all things are running smoothly. The hardest part of my job would be when working in shipping/receiving and having to receive the shipment, which is sometimes made up of over 150 boxes. The most enjoyable part though would have to be the environment. Its always peaceful and a fun place to be in, and all my co-workers really contribute to that. – less
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Hectic But Also Fun
Bookseller/Cashier (Current Employee), Glen Allen, VAMarch 24, 2014
Pros: coworkers
Cons: benifits, hours, pay
I Love all of my coworkers And my Cafe Manager but the overall management was lazy not empathetic bi-polar the whole business itself was not pleasant at all like ever job it had its good and bad days but there was no organization at this job
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Fun, Fast Paced, misuse of authority, unfair treatment.
CafĂ© Server (Former Employee), New York, NYMarch 23, 2014
Pros: fun, face paced, good training area for baristas
Cons: misused power, unfair treatment
I really liked my cafe job. I enjoyed making drinks to the customers satisfaction, I even came up with a few creations of my own using their ingredients which also helped me up sell a lot of the drinks.The other cafe servers were fun to work with and it was a good environment.
I have perfected my Barista skills here and it was fun working in the Cafe – more... but the management system was corrupted and they misused a lot of their authority. They fired me under false pretenses and I was forced to call the corporate office and human resources. – less

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About Barnes & Noble

Barnes & Noble, Inc. (NYSE:BKS) is a Fortune 500 company and the leading retailer of content, digital media and educational – Read more