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653 reviews

Barnes & Noble Employer Reviews

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Good environment
Employee (Current Employee), Las Vegas, NVSeptember 30, 2014
Pros: the employees from all the locations are like a big family and culturally diverse
Cons: the benefits changed for full time employees only and there's not much room for advancement
Employees are consistently on the move helping the customers and working hard to make the store as organized and presentable as possible. The manager's are really understanding of each individual's schedules. The hardest part is maintaining the store and helping customers at the same time considering that the number of employees on the sales floor are – more... usually minimum. Despite any obstacles, all the employees get along with each other like a family. I learned a great deal of patience and sincerity from helping the customers find what they need. – less
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A solid place to begin a career or to work while going to school.
Bookseller/Barista (Current Employee), Garland, TXSeptember 27, 2014
A solid place to begin a career or to work while going to school.
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Fun customer service oriented environment
Bookseller (Former Employee), Devon, PASeptember 26, 2014
As a bookseller I was responsible for excellent customer service and problem solving.
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Amazing Work Environment
Bookseller/Cashier (Former Employee), Merced, CASeptember 23, 2014
Pros: great environment, breaks
Cons: part time only
This job was my first job, and I couldn't ask for a better place to start off in the work force. Although it is part-time, it is a nice place to work and isn't too crazy, as a fast-food place would be. Co-workers are excellent and I couldn't ask for a better management team. Hardest part of the job would have to be just cleaning up after messy and ruse – more... customers, but the best part is being able to help customers out and tell them about books you have read or are going to read. – less
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Great Company to work for
Head Cashier Manger (Current Employee), Nashua, NHSeptember 22, 2014
I have been blessed to work for such an amazing company and with a solid, hard working team.
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Fun place to work
Sales Associate (Former Employee), Beaumont, TXSeptember 20, 2014
Co-workers and managers really care about the company, the employees, and the people who shop there.
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A solid company with great culture!
Bookseller (Former Employee), Antioch, CASeptember 19, 2014
Pros: gratis, training, positive culture
Cons: low wages
Barnes and Noble was a perfect part time job for me, and I learned a great deal about inventory control and the shipping and receiving department. The management was always cohesive and direct, friendly and upbeat. The communication meetings were my favorite, they boosted morale and kept everyone on the same page. I enjoyed my time there and served – more... in many different capacities, the managers always knowing they could count on my diversity to cover any department. – less
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Productive workplace with ample opportunity to do different tasks
Merchandise Manager (Current Employee), Westlake, OHSeptember 18, 2014
Barnes & Noble is a company that offers management a great deal of hands on opportunities. The job requires you to be able to multi-task and be able to direct employees while ensuring customer focus.
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A great place to work
CafĂ© Lead (Former Employee), Peoria, AZSeptember 17, 2014
Pros: amazing coworkers and customers
Cons: salary
I worked here for four years and I loved it until the final year. The culture was amazing, and I loved interacting with my customers and coworkers. In the cafe, working in such close proximity to my coworkers created true friendships that I still value today. The biggest downside-pay. They often require employees to do jobs outside of their job title – more... and getting a raise is almost impossible. When I was finally promoted to cafe lead and became full time, I was mistreated by management and asked to do most aspects of their job without a raise. I began to feel as if I my hard work was never good enough and the environment became miserable. I was pushed too far. Despite everything, I look back on my days at Barnes & Noble and I will never forget some of the valuable lessons I learned there. – less
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Fast pace and customer oriented
Head Cashier>Kid's Department Lead>Merchandise Mgr (Current Employee), Savannah, GASeptember 17, 2014
Pros: healthcare benefits and discounts
Cons: not enough people working to help the customers
I have to learned to be curious and understanding to customers needs. The management team are great and eager to teach new associates. One of the hardest parts of my job is when we don' t have what the customer needs or when a customer gets upset because they didn't like how they were treated but one of my associates. I take customer service very serious – more... and love when I able to make the customer/employees happy. – less
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Fun Place to be
Sr. QA Engineer (Former Employee), NYSeptember 16, 2014
Learn how to used and execute complex quires in SQL. Co-workers were awesome
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A great first retail job.
Bookseller/Cashier (Current Employee), Cary, NCSeptember 15, 2014
I'm either positioned to work on the book floor to help customers find books, answer their questions, and put merchandise away or I'm at the cash register ringing up customers, providing customer service, and wrapping gifts for guests. I've learned better organizational skills, how to provide great customer service, and how to work with the customer – more... in order to better troubleshoot the problem and answer their questions. The company is like a well oiled machine in terms of management and my co-workers, which makes my job much easier to execute. My favorite part about the job would have to be the fact that I'm surrounded by something I love and something I enjoy introducing people to: books. However, the hardest part about this job would have to be the late work hours on the weekends when we close at 11pm. – less
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Not an appropriate job for a college graduate
Seasonal Receiver (Former Employee), Hingham, MASeptember 14, 2014
Pros: some fresh air
Cons: no advancement opportunities, poor pay, innapropriate work for college graduate
Processed, Printed orders in Receiving, organized merchandise in store room for employees, managed inventory with Receiving Manager
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Great place to work!
Assistant Store Manager (Current Employee), DeKalb, ILSeptember 12, 2014
Pros: the team that i worked with.
I loved to go to work everyday. Helping someone find a book and putting it in that person's hands is awesome!
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Great Place to work
Store Manager (Former Employee), St. Louis MoSeptember 12, 2014
Barnes & Noble is a very good place to work. In general their facilities and work environment are topnotch, the talent level is high and the customer base is knowledgable and interesting.
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Productive and challenging
Assistant General Manager (Former Employee), 105, 5th Ave, New York NY10003September 10, 2014
Every day is fun, challenges and accomplishment story.

Providing customers WOW customer service.

Time management between retail business ,doing payroll, buying

general merchandise and dealing with customer/ staff issues.
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I loved working for B&N.
Supervisor (Former Employee), Wharton, TXSeptember 8, 2014
Pros: the company takes care of you.
Cons: n/a
I worked for a college bookstore owned by B&N and loved it!
My manager was very thoughtful and caring and loved his company. The work wasn't difficult and I always felt productive. There were slow seasons but that is anywhere. I am such a people person and this job really let my interpersonal communication skills be tested. I was promoted from bookseller – more... to supervisor in less than a year. – less
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Wonderful Diverse Place!
Assistant Store Manager (Former Employee), New York, NYSeptember 7, 2014
Pros: always opportunity
Cons: working for a dying industry
Working for Barnes & Noble I felt like there were always opportunities to move up and do well in your area. They care about their employees well-being. They do their best to put forth a clean, safe, comfortable work environment.
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Excellent Customer Service
Store Manager (Current Employee), Hadley, MASeptember 6, 2014
This company focuses on exceeding a customer's expectation of customer service.
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Wonderful experience at Barnes and Noble
Cafe Worker and Bookseller (Former Employee), Cumming, GASeptember 6, 2014
I loved working at Barnes and Noble. The Managers were great as well as the sales associates. I was able to move up in the company and become doubled trained in the Cafe and on the book floor, working in the Music department as well. My Co-workers made my day and we still keep in touch till this day.

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About Barnes & Noble

Barnes & Noble, Inc. (NYSE:BKS) is a Fortune 500 company and the leading retailer of content, digital media and educational – Read more