Cafe Server, Barista (Former Employee) – Ellicott City, MD – February 28, 2016
Management was inefficient, combative, and retaliatory. Would pit workers against each other, and would ignore rather than address employee's concerns, even if these concerns regarded sexualharassment, and other types of harassment.
There was often in-fighting between managers.
Led employees on by saying they would give them promotion/raise, would train them for promotion, but never give them the job so they had employees doing upper level work for lower level pay.
Horrible at keeping workers "in the loop."
Store manager is vindictive, and a very poor leader. Retaliates against employees for going to HR, or for putting their two weeks in, threatens the job security of other employees to keep one employee "in line."
Lower level employees such as booksellers, other cafe servers, cashiers, and receiving workers were all delightful. The Head Cashier is a incredibly wonderful person, who made dealing with the bad things worth it, and the assistant store manager is a wonderful man as well.