Once was really great, now its falling apart
MERCHANDISE MANAGER (Former Employee) – Bloomington, IL – January 8, 2017
Old Barnes and Noble concentrated on authentic selling and being a supportive, helpful, and fun environment for customers and employees to partake in. However, over the past seven years, the company has been going through big growing pains. In particular, figuring out how to compete with Amazon and other online retailers. This has lead to corporate having a strong disconnect with their employees and many of their customers. They are trying to find their footing in an uncertain retail world. They are having trouble finding a CEO who knows "the book business" and who can run it well, and they are struggling with how to evolve (relying on gifts and toys and games to pad nook and book losses), and trying to build corporate and educational contacts to gain bulk sales and stay essential to their communities. The unique retail niche that is Barnes and Noble, (store, library, community center) is interesting to run but very challenging to be everything to everyone.
The stress of inconsistent scheduling, payroll crunches, and high corporate demands make it a hard company to work for. It was once my favorite job, but with the company struggling this hard, the joy of book selling and customer service has been depleted from it. They are trying to turn it around, I hope they do, but currently, it isn't a job where the expectations of their daily operations equal the pay or the perks their employees receive.
Coworkers, Customers, Products
Company is struggling and you can REALLY FEEL IT.