Café Manager (Former Employee) – San Jose, CA – October 20, 2017
I loved books from a young age so working at a Bookstore was what i always wanted to do. When my location closed due to rental increase, i was voluntold to be the cafe manager because of my previous Starbucks experience. Boy did i miss working with books. I missed being able to help a customer find "the one with the blue cover" and knowing the NY times Bestsellers.
However, being a cafe manager i was able to set my schedule based on the needs of the business, hire, onboard, coach, and term all of my own people.
The only reason I left was because brick and mortar book stores are becoming extinct and I need longevity.
I worked in the cafe rather than as a bookseller. I wish I would have worked on the floor instead. Working in the cafe can get extremely stressful. You spend a lot of time wondering why you're understaffed. Something that would boost morale in the cafe would be allowing servers to recieve tips from customers. Not sure why there isn't a tipping system already in place.
Bookseller/Barista/Cashier (Former Employee) – Littleton, CO – October 15, 2017
Honestly, it if weren't for the pay I would have stayed with Barnes and Noble. I really loved it! It was fun working with people to find books and my coworkers were all very kind. Even management was pretty relaxed overall with very little micro-managing.
Starbucks Barista (Former Employee) – Scottsdale, AZ – October 12, 2017
I really enjoyed working here, even as a barista. The cafe management was terrible, but the store's main management was wonderful, and I'd often rely on them. My coworkers were like family, everyone was very supportive. It was busy day and night, especially during holidays. My cafe manager verbally harassed me, on a number of occasions. The last straw was when she pulled me into her office, for 3 hours, and berated me on anything and everything. I put in my two weeks right then and there. I would have absolutely loved to stay, but my cafe manager made it so difficult for me. The atmosphere was so wonderful, I loved learning about new books that were coming out, and events that were held were always uplifting and interesting. We got a small discount on books and other merchandise, but cafe drinks or food were not free or discounted.
Awesome environment, perfect for book lovers
cafe management was very lacking, extremely catty behavior.
Merchandise Manager (Current Employee) – Thornton, CO – October 11, 2017
Working for Barnes & Noble, I expanded my knowledge of how the book industry works and what it takes to be an effective manager. Although I have managed a staff before, the size of my staff on any given shift was much larger than previous jobs. I love working with fellow book nerds, as we self profess, and people that love to read can bring out the best in you as a person and as a manager. The only real difficulty I have run into was the up and down schedule, but that is normal of a retail management job.
Bookseller/Customer Service (Former Employee) – Peabody, MA 01960 – October 9, 2017
Barnes and Noble was very satisfying, I had a varied schedule and I was used to covered many different positions all over the store. Info desk was my usual spot, but I often covered other peoples breaks around the store so everyday was a bit different.
The areas I covered were; Information Desk(my main position), Nook Sales and Support Desk, Music, Cashier, Stocking and Shipping/Receiving.
discount on books and a great environment to work in. I enjoyed helping both staff and customers
store labor budget was tight so it was frequently understaffed, causing inconsistent hours per week and missed or late breaks
Merchandise Manager (Former Employee) – Liverpool, NY – October 9, 2017
Discount and staff cannot be beat. At the corporate level, leadership changes so often that there is no comprehensive strategy that is communicated to stores. This company seems to avoid firing bad leadership at all cost. In stores, there is an excellent culture, very collaborative. Few opportunities to advance at the managerial level because nobody leaves--this can be good and very bad! Fun place for a part-time position, would avoid building a career here.