Good place to work if you're a reader, but a lot is expected in return for not much in the way of compensation.
Digital Sales Lead (Former Employee) – Houston, TX – August 19, 2016
Being a reader, I enjoyed working with books and the people who read them, both employees and customers. In addition to being the Digital Sales Lead, I primarily worked the Customer Service desk, dealing with people both in the store and over the phone. This involved helping people find the books and other merchandise they were looking for, and often just helping them to determine which book, or item, they actually needed. Since I like helping people, working Customer Service was for me very enjoyable. Ironically, it could also be the worst part of the job, as anyone who has dealt extensively with the public can attest. Some people just can't be pleased, no matter what you do for them. When I came into this job, I already had extensive book knowledge, both from my own reading and from having worked in the business once before for nine years. I did learn a lot, though, both about new authors I had not known before, and about he book business in general. The management at my store was generally quite good, both in terms of knowledge and in managerial ability.
Employee discounts; friendly, team-oriented employees; seeing the new books coming out
A lot of work expected from too few people