Pros: the company showed there appreciation for their employee's
Cons: very high call volume
At Barnes Distribution a typical day at work would consist of me answering the phone, faxes and e-mails for customers, sales representatives, sales managers and venders. Placing orders, clarifying information, researching items for special orders, provide correct information. Resolve problems by clarifying issues: offer alternative solutions; finding alternative solutions apply the solutions; escalating unresolved problems.
Update call center database by entering information: resolving problems, resulting in high levels of satisfaction, referral and retention, exploring opportunities to add value to the job accomplishments.