I takes a very special type off person to deal with many dozens on calls daily And how to deal with many personalities.
Pros: timely pay raises.
Cons: when busy, not enough time to eat.
A typical day at work involves answering phones from consumers who are without power or are disconnected. You hear a million reasons why people don't pay their bills. Management and co-workers are very good. The most difficult part of the job is when inclement weather occurs knocking out power. Phones ring constantly. Sometimes for hours. I an 8-hour shift I have fielded as many as 200-calls. The most satisfying part of the job comes when you know you have helped someone. At times when consumers think they are going through a power outage, you walk them thru a series of steps and eventually power is restored without having to call out a line crew.