Design Consultant (Former Employee) – Wilmington, DE – March 2, 2018
I 100% loved working at Bassett! It was so much fun to have the opportunity to work with clients and make them love their living space! The staff made it even better to work there. Everyone is so friendly, helpful, and supportive. Not the type of relationships you would expect from an all commission job. Only reason for leaving was getting pregnant and hours not being conducive to being a new mother.
Fun Job, great team members and boss, excellent benefits and pay/commission structure
Bassett makes beautiful quality furniture. Unfortunately the manager of the Mall of Georgia store seems to thrive on chaos among her sales staff. She pits one sales consultant against the other and encourages a dysfunctional working relationship with your peers. This is so prevalent I think it's spills over to the district manager also. I understand this can be a fast-paced job and everyone was more than willing to do their share. It is mystifying that the manager's behavior has been able to continue this long.
Sales (Former Employee) – Kennesaw, GA – February 13, 2018
This was a really fun creative job. They have some of the best quality made in the USA furniture in the industry. There Bench Made Creations are unique one of a kind pieces. I would recommend this role to anyone thinking of selling custom furniture, but I would also recommend shopping at Bassett.
Administrative Assistant/Receptionist (Former Employee) – New Jersey – February 6, 2018
Bassett Furniture has a sales atmosphere in which the employees are required and pressed to meet there numbers. Administrative Assistants are required to be able to run the the whole store at any given moment. Part of the job is answering the phone, balancing the money, helping the Designers with their customers,customer complaints, inventory and any other duties assigned to them. The employees bond with each other in a relaxed setting which helps the days to pass quickly. The only down fall is that there are incentive programs for the designers but there are none for the Administrative Assistants which have more responsibilities. The most enjoyable part is the relationships that you develop with co-workers and customers.
Interior Designer (Former Employee) – Hoover, AL – January 22, 2018
I didn't like working at Bassett Furniture. They have a good product but the morning meetings were horrible and the pressure was awful. The manager got too involved in designer sales and, more than once, frustrated the customer who never returned and made excuses why they didn't want a home visit. These were customers who, before the manager intervened, were very excited about a home visit and the makeover.
Design Consultant & Space planning (Former Employee) – Greenville, SC – January 15, 2018
Sales of fine furniture as well as provide Interior Design services. Exceeding in a sales quota on a weekly bases. inspiration and creative influence of products on the sales floor. The culture of this workplace was highly competitive.
Hard time in getting a lunch break, on your feet all day.
Assistant Manager (Former Employee) – Howell, MI 48843 – January 11, 2018
Great inventory selection. Unfortunately not all on the showroom floor. Had to refer to catalogs or internet. 6 - 8 week wait times for delivery to customers was hard to sell. Customers could choose from wood colors and fabrics.
I loved my Manager that hired me and when she was relocated I did not like the new management and left the company.The training program set in place was very well set up and I learned a lot for future jobs.
Designer (Former Employee) – Redmond, WA – January 9, 2018
In this position I was able to stretch my creative side to listen to what the clients were trying to accomplish with their home design and through furniture and accessories bring that vision to reality.
Biggest complaints are: Regional mgr. micro manages, too many 11 hour days, accountability is quickly trickling down from corporate to sales force. Sales force is responsible to consistently cover the company's back side by more and more disclaimers for customer to sign off on. Company is putting too much money into web sales and not enough into tech help to enhance design consultant presentations. Expectations are that Design Consultants are to put together elaborate presentations in our highly advertised Make Overs, however, the computer programs are remedial and do not show our design concepts well. They are like cartoon representations and the colors are always off.
Money is good but will not be worth the environment and time sacrificed with family.
Warehouse Manager (Former Employee) – Fayetteville, AR – December 21, 2017
As a manager you will work every Saturday. If you have a family or children this is not the job for you. If you value the guys that work for you and do not consider them expendable this is not the job for you. If you expect open communication with the owners and respect for the job you do as a manager, this is not the job for you.
Discounts on mattresses
Work schedule, critical management without constructive solutions, zero respect for you as a manager
Warehouse Manager (Former Employee) – Fayetteville, AR – December 2, 2017
No training available, but plenty of discipline when business does not run absolutely prefect. No communication between staff and managers, but lots of finger pointing and blaming. Staff are expected to do errands and other duties that are not part of their job description without compensation.
excellent customer service for customer who make large purchases
excellent customer service for customers who make large purchases
Home Design/Sales Consultant (Former Employee) – Charlottesville, VA – November 29, 2017
Bassett Furniture was a good place to work, took a major paycut. Management was fair. Learned a lot about furniture, customizing and enjoyed helping homeowners create a beautiful room with ideas, styles & textures. Retail works you on all Holidays and all hours.
Hand Sander (Former Employee) – Bassett, VA – November 21, 2017
A furniture factory that made home furniture such as tables. Very large two story building with different departments to which each had a hand in preparing the finish product including packing and shipping it.
Design Consultant (Former Employee) – Buffalo, NY – November 16, 2017
The staff and clients are wonderful to work with. You do have a lot of creative freedom with your work. Coworkers are helpful and clients genuinely appreciate your services. However, management handles customers staff and customers poorly and there is no work/life balance. If you have an event to attend on a weekend or sale day, you will be denied no exceptions. The recent push towards excessive amounts of paperwork to justify your sales figures will require you to work late often because you will not have time between client appointments and projects to make the amount of cold calls they require weekly. They do not accurately advertise the amount of hours you will truly need to work to make your sales goals. This is not a 40 hour a week job. Expect to work on your days off if you want a commission check.
Decent benefits, employee discount after six months
Required to work every holiday, weekend, and sale day