Fun Products. Fun Store. Abusive Middle Management.
Store Manager (Former Employee) – Muskogee, OK – September 16, 2017
I LOVE Bath & Body Products. I have for over 20 years and I was so excited to get a chance to work for them.
It was fast paced and there was always something fun around the corner. I took two struggling stores and developed them into top performers of the district.
It has amazing work life balance, except October - December, for obvious reasons. The shift to cut-throat SPAH selling to get hours was a struggle that customers could feel, but we got past that eventually.
I have always been of the opinion that focusing on your people and developing their skill sets would make the metrics happen. Numbers are great to tell you where to work, but there are a lot of micormanagers in DM roles that can't think globally.
The pick one driver each week and beat it to death and criticize on conference calls if they missed the goals, even if that store was the number one on sales volume and growth for the week.
And if you challenge that mentality, they turn on you instead of embracing different thoughts. It became very demotivating.
Being a top performer, yet feeling you were doing so much wrong eventually takes a toll and makes you complacent.
Middle Management / Switch to cut throat sellng