Different from clothing retail
Customer Sales Leader (Former Employee) – Broomfield, CO – June 19, 2017
You learn how to sell body care, soaps, candles, and various other things that smell delightful for the body or house. Personal selling, especially giving product demos are strongly encouraged. One of the first things you'll learn is how to do a signature hand demo, which involves taking a customer's hand and massaging their hand and wrist in a signature collection body lotion. Some people are comfortable doing that, most are not.
Associates are told to tell customers their name almost immediately. That's because the associates' sales are tracked at the registers when the cashier asks "who was helping you today?". It's not commission based but it quickly gets competitive, stressful, and not all that motivating sometimes.
Scents are constantly changing and there's always a new seasonal collection every other month or less. Many times customers will get irritated that their favorite scent was discontinued and blame such a thing on the associates working in the store (who obviously have zero control over those decisions).
Learn how to sell fragrance, discounts
Competitve stressful environment