Not Like They Make It Out To Be
Call Center Representative (Former Employee) – Etters, PA – December 23, 2016
I worked at the Bath Fitter call center in Etters, PA, so it's possible my experience will be different from others. I went into Bath Fitter with the most positive attitude possible, and quickly found out it was not exactly what they made it out to be. They market the job as merely calling people who've filled cards out at the mall, trade shows, etc. to entice them to have a consultant come out to look at their bathroom, no cost or obligations. In reality, the whole company's strategy is built on shoving the product down the customers' throats until they agree to have a rep come out (where they can face high pressure sales techniques from the "consultant") or until they get so mad they either stop picking up the phone or automatically get angry you're calling them for the 100th time. Not only that, they expect you to set leads no matter what circumstances, be it if you're working a bunch of old contacts or in the middle of December when everyone is getting ready for the holidays and doesn't want to be bothered with bathroom remodeling. Plus, if the homeowner isn't home during the day and time of the appointment, it's your fault because you didn't make the Customer excited enough about the product. Physical workplace isn't very great, either, as it's freezing during the winter because there's no heat, and management plays favorites, giving all the new cards to the top while almost all the bad ones to the people who are struggling, where they have no chance of setting them.
Bottom line, if you have other options look somewhere else before applying here.
Nice co-workers, occasional office parties with good food
High pressured environment, unrealistic quotas, rude customers, lack of pay