Kindness is the language which the deaf can hear and the blind can see..- Mark Twain
• Typical work day:
The lab is normally fairly quiet until about 10:00am. At which point individuals start coming in. At this point, different individuals need help with different things. Whether or not they are struggling with a particular word document; or they have just hit an incorrect key and are hyperventilating because they just don’t know what to do to repair there error.
• What I have learned:
a) How to let people know that you are there; and you are there to help.
b) Being patient while somebody calms themselves down
c) Teaching individuals how to do things on their own is actually a lot more satisfactory than doing the work for them.
d) The most important thing that I have learned is that I do not know as much as I thought I knew walking in the door.
e) Giving back to the community is the best thing a person can do (for people who have never done so; it’s not too late; don’t miss your chance)
• Management is great:
a) There is no micro-managing.
b) Management shows that they trust their employees; and that means that employees are confident and that confidence transcends over to the individuals that they are there to help.
c) Management actually cares about their staff. I know it may come to a shock to many individuals. Here is a great staff; that puts forth an everyday effort to assist people who are less fortunate than they are (what more can people ask for)?
a) Very knowledgeable; you can learn a lot from your co-workers (there is always something new to learn).
b) They are friendly, and enjoy doing the same type of work that you are striving to do. The only real difference is that they have been doing it for a lot longer.
c) They love teaching.
• The hardest part of the job:
a) Is keeping people focused on what they are trying to do.
b) Letting people know that you are there to help
c) Encouraging individuals to actually ask for help when they need it.
• The most enjoyable part of the job:
a) Knowing that you are doing something that is valuable for somebody else.
b) You’re no longer in the frame of mind that says “take all you can get” but it has now turned into give all you can (maybe enough is enough of the taking).
c) You may start appreciating what you have.