I've worked in Access Services for a little over a year now, and I am almost willing to cut off a limb to get out. Everyone that works there is miserable. I've had panic attacks at work and been sick, because it's like any other call center: you're devalued, you're "the idiot on the phone" (even/especially to clinical staff), and management is, in my experience, inept at best. I would quit, but we all need to make a living. I'm biding my time until another opportunity comes along. There are different lines there, and I've heard pretty much the same from other lines. It's not fun being talked at and being in forced conversations all day with people. No one is happy there. There aren't enough providers to help everyone. People are mad at you because the clinical staff refuses to speak with them and/or call them back for DAYS. It's bad patient care and although it's not your fault, you get the blame (from your manager, supervisor, and the patient). Lots of turnover and for good reason. Oh, and if you aren't the manager or supervisors' favorite, forget transferring departments after you hit your first year of service. They'll stonewall you so quick, especially since they're understaffed, because no one wants to work there. Oh, and they're going to ask you to work through lunch and stay longer or come in early and punish you for using the bathroom, because humans should be "chained to their desks." I was literally told that in my first week.
you can get a sooner appointment if someone in the clinical office actually DOES like you
constantly being blamed for others' mistakes, lots of stress, no incentives to do your job well, lots of unnecessary stress and change