Baystate Health Employer Reviews

the best part of this employment was the help and knowledge that I would provide for patients no matter what went on in office

Great people to work with, great benefits, busy with customers taking vital signs, triage, prior authorizations, surgical scheduling, wound care

I always love this hospital because it is a teaching hospital. You learn about medicine in a different way. Its the diversity of the staff that brings different cultures, methods and technology together for the benefit of the infirmed.

On any given day at work I am responsible for the care of 5-7 patients. It is a very fast-paced environment and we care for a wide variety of illnesses. I have groomed my time management skills, and increased my knowledge of many illnesses and diseases. I have the best co-workers, we make a great team! The most difficult part of the job is that some – more... days you don't feel like you really get to know your patients because you are so busy! But the best part of the job is knowing that you make a difference in someone's stay at the hospital. – less

I love my job. I love working with patients and helping them with their health care needs.

This was my 1st job as a Medical Assistant right after I graduated. I learned alot on the job from the MA's and doctor's there. I was able to give injections, draw blood, prepared patients for the doc's, etc.

Good place to work, good compensation.

Managment is however far from understanding not to mention they will leave you hanging for several weeks on most matters. Communication is not 1st priority here.

Upon arrival, I greet my coworkers, then turn on my computer and work off 7 worklists throughout the day, highest dollar amounts were priority. Billed HSN primary, wrote off accounts to BHS Program. Various office duties throughout the day. Trained on programs that were only pertinent to our position.

There are so many departments but overall this is a great place to work.

variety of clients ...worked in their homes and met some nice people

in my job the only thing i had learn was the company way of pax tracking after 40 yrs in people transporting
this was very easy

I've worked under more than one manager here so I speak from experience.

There are lots of good mangers at Baystate and there are also lots of not so good managers, but there are also some flat-out bad ones. The trouble is that Baystate senior management (VP's, etc.) do not really care about anything besides the budget, including anyone beyond the – more... 6th floor of 280 Chestnut. The result is that all managers are free to behave as they like, so long as they don't go over budget.

My criticism is not of managers who drive their employees hard to produce more, to improve a function, to better the department or Baystate in general, or even drive their employees hard so that the manager hits their "variable comp" (the non-profit equivalent of a bonus) - - that motivation is completely rational. Even the most selfish of reasons such as variable comp concerns permits the staff to focus on a goal.

Unfortunately there are mangers who just plain enjoy intimidating staff for no reason other than because they can. As we all know there are people who enjoy power above all else, and it's not unusual for these individuals to gravitate towards mangement. But even a manager on an ego trip poses no real risk... until that manager realizes that they can act without consequence. I have seen one manager go so far as to require his staff throw parties in his honor. When I mentioned to him that I thought this was beneath him he just laughed and replied, "Baystate lets me do whatever I want because I know where all the bodies are burried." Incredible but true.

The senior mangement knows of these bad apples but chooses to focus their attention on the budget. I realize this budget is a large hole they need to plug, but at some point senior management needs to realize the fact that employees are not an expense but are an asset. When senior management ignores bad mangers they are wasting the asset that is the Baystate workforce.

I know the job market is tight, but be very, very cautious of the manager who you will be working under. Odds are the manager you get is going to be ok, but if your first impression is that the manager is just a bit "creepy," you might want to trust your instincts. – less

Great place to work, all my medical assistant skills were utilized. I learned patients is truly a vertue:) Best part of the job was helping patients through difficult situations. Worst part of job not being treated fairly by management.

Each spring Baystate hires Gallup to review "employee engagement." Essentially this review measures the effectiveness of management through how the employees feel toward their own managers and Baystate Health in general.

The 2012 results were just published (Sept. 2012) and management is angry (!) that they fell. Falling survey scores are an unshakable – more... fact so keep this in mind when you may read some of the other gushing reviews for this institution.

Management simply does not want to listen to ideas or opinions of their employees. Walk the halls or search the Baystate intranet and you are not going to find any "suggestion box". Actually offering an idea or a suggestion at the team meeting can be met with a response that is less than cordial.

That summarizes the attitude that Baystate is adopting: if employees don't feel management is performing well, management gets angry at the employees. Some departments that have performed particularly poorly are now being reorganized - - save for department management. I can't help but be reminded of a line from a cheesy-movie I once saw: I can't make you love me, but I can make you wish you had.

Patient satisfaction is likewise falling, unlike the (new) competitors in the region.

Understand that I can only relate to my own experience here. I know there are still plenty of good managers here at Baystate, some are brilliant. However Baystate refuses to take action with known bad ones and woe to you if you draw the short straw.

I came here nearly eight years ago and there were many good years here, but financial pressures (all hospitals are feeling it) and competition (something Baystate is only learning about) has seriously darkened the hallways in my area.

It is no longer a pleasant place to be. – less

I have been working for Baystate since 2005 and have learned many things. As much as I like working for Baystate, it does not give me the opportunity to work in the field I went to school for.

Hospital placed me in ER to volunteer and I couldn't be happier.

Okay work environment - like most places, varies greatly among departments.

Great co-workers

What i enjoy most about working at Baystate is the environment among co-workers and the clients we work with and I feel great when a child in our program sees progress in themselves for the help they recived at Baystate.

Systems Support Representative August 2009 – Present
• Assist patients with menu selection in accordance with their therapeutic diet prescription.
• Food and Nutrition liaison for clinical staff to include, nursing, physicians, patients and family.
• Prepare and deliver dietary supplements to include infant formulas

Wonderful place to work while in – more... school. Good stepping stone. – less

The Patient Advocate job in the ED is one of the most important and most demanding. The Advocate is the person who keeps Watch when Nursing or Family is unavailable. The Advocate proves kindness in the Harsh enviroment. The advocate is the link between Family and Staff. When there are no pillows the advocate rolls a blanket, When there are no tea bags – more... the advocate finds one for a LOL. The Advocate delivers Bad News, sits with families waiting for Medical Staff to come in. The Advocate escorts grieving familes to view the body,,,many times and for many hours.
The rewards are knowing that you have been a buffer in a enviroment, that by its very nature , is harsh.
Managment will never , in their hearts, appreciate the Advocate unti lthey are sick themselves, or have a family member in the ED or done their job for a day- sorry to say..
Enjoyment....the pace and the challenge. – less