Great Company, but getting too big
Branch Banker (Former Employee) – Lexington, KY – June 29, 2016
I worked almost 7 years at BB&T. They have great products, a solid mission statement and values. In the beginning we excelled at customer care and attention. As the years passed, through more acquisitions BB&T continued to grow and soon many employees started to sense a change in values within BB&T management. Lower management was restructured, employees were eliminated through attrition or removal, and sales pressure mounted. Do more with less, turn every client interaction into a sales opportunity, refer clients to the phone channel for more difficult needs; those were the kinds of things we started to hear. Customers noticed too, and started to feel like BB&T just wanted their business and didn't care if they had to wait on the phone 1 hour to speak to a representative (on any given day of the week), and we were stretched too thin so that clients also waited 30 minutes or longer to make a deposit.
Overall I liked working at BB&T, but they are no longer the regional bank with customer focus they claim to be. They are now a national bank with one agenda - the shareholder. Cutting expenses trumps customer and employee needs, and unfortunately I don't see that getting any better as they continue to grow and expand. If you choose to work there, you will receive amazing benefits, just be prepared for high sales goals and weekly, sometimes daily, sales calls and mounting pressure from management to hit your numbers or hit the road.
low staffing, sales pressure