The job itself was rather straightforward, once you got the hang of it, however, I had a lot of negative experiences working for this company.
The company itself is very good. The pay is good, and the benefits are phenomenal, which alone is a great reason to stay working for them, however, it could be very challenging trying to handle everything else.
We were always short several people, and more people were being let go than being hired on, so for those who were there working, we had to handle the same call volume with MUCH less people.
Training involved one day of meeting with the manager and going over things, then three-four days of shadowing another employee, and then taking calls. Started with only making outbound calls, then working to take inbound calls.
Little to no training, often had to ask others what to do when presented with certain situations.
Training program was being changed while I was there, due to the addition of someone from another location.. however, we definitely did not get enough.
Great benefits, good company
Short-staffed, too much workload, no appreciation