A decent company if you aren't looking to advance
Customer Service Representative (Former Employee) – Whiteville, NC – November 7, 2016
Good pay, great benefits, and overall decent work environment. Some management can be an issue, but nothing major. Sometimes the calls with angry clients can get stressful, and you're stuck at a desk the entire shift, if you can remain calm in demeanor it's not too bad. Privacy is a big deal, as it should be when accessing personal information like account numbers and social security, etc. It is really hard to advance in the company, at least to get out of the call center. Once they train to take all of the different types of calls, they don't really want to let you go to a branch and lose the help. Which would be fine, if raises were given in accordance to workload, but they are not.
No raises for extra workload and skill set, no promotions