Poor Management and training
Helpdesk Representative (Former Employee) – Texas – October 20, 2014
The initial training I got on site was poor and incomplete. As a "work from home" agent, training was done via chat or conference.
Because I have children I was offered medical insurance, but was never told about the plan, what coverage, copay, in/out patient care I have
When terminated...no documentation was provided, no documentation of any prior counseling was provided
Management only looked at numbers and never the employee.
When mistake were made, Management did not back or support the team member(s), only looked at the bottom line
training, management, insurance